Dear @SwiggyCares - we would like you to confirm here that you refunded the money to your delivery partner and compensated him for harassment. Otherwise we customers would seriously think of switching off.
Shame on @Swiggy for treating its delivery partners this way.
We placed an order from Baskin Robbins that should have arrived in 45 minutes. Instead, after 50 minutes, the delivery executive came to our doorstep without the order because the restaurant had been closed since the afternoon.
He had video proof, proof that he had reached the location, and messages sent to Swiggy asking for help—but Swiggy never responded. We even called the restaurant ourselves, and they confirmed they had been closed for hours. So why was Swiggy still accepting orders?
We got our refund, but that’s not the issue.
Despite repeatedly telling Swiggy that the delivery executive was not at fault and had all the evidence, they still slapped him with an ₹850 penalty.
To make matters worse, Swiggy customer care disconnected our call while we were trying to resolve the issue. They also kept insisting they were trying to contact the delivery executive, even though he was standing right in front of us and didnt receive a single call.
This is unacceptable. A company worth billions should not be forcing hardworking delivery partners to pay for its own system failures. Stop punishing the people who keep your business running and take responsibility for your own mistakes.
#Swiggy #DeliveryPartners #GigWorkers @SwiggyCares