CB

Seek kebab not attention

[CB @cbmurali]

Me - Breakfast with yogurt and fresh fruit is good for me.
In lounge, now accosted by DDGLA -2. Sar! Do you have relationship with ICICI Bank.
Me - I’m not into that kind of relationship at all
DDGLA -2 - would you like to have relationship with ICICI Bank?
Me - No!!!

[CB @cbmurali]

Mumbai airport T2 lounge this morning -
Me - here’s my credit card for lounge access
Drop dead gorgeous lounge asst - s
Sar! Pleej download Adani One App
Me - I don’t want to download, just use card
DDGLA - Sar! Thij eej good for you 1/n

[CB @cbmurali]

@CMOMaharashtra @mybmc @CPMumbaiPolice @MumbaiPolice

[CB @cbmurali]

This is an everyday feature now ahead of the RCF circle on the Eastern Express Highway in Mumbai. Wholly man- made and completely mismanaged by the traffic police. While they have the option to open up additional lanes they don’t and play hookey everyday.

[CB @cbmurali]

They can simply avoid this by opening lanes at maybe 7 am, but they don’t. I asked one of them why they don’t, and he simply shrugged and said he’s waiting for orders from above

[CB @cbmurali]

@_Bhatura Carbohydrates

[CB @cbmurali]

It is very hard to believe that Millennium Toyota wants to harass customers who have products under OEM warranty. I am not sure who can take responsibility and deliver the vehicle to me after repair.

[CB @cbmurali]

@MilleniumToyota I have a serious customer complaint to make for battery replacement of my Toyota Fortuner vehicle # MH02EZ7026. The battery is under warranty and you have taken 24 hours for testing it. Then the battery failed again and the vehicle was sent to your workshop +

[CB @cbmurali]

In Thane last Saturday. I was informed this morning that the battery will be replaced under the warranty but am told at the end of the day that it will take one more day. This has become a nightmare and also very poor customer response from Mr Paresh and Mr Ravi

[CB @cbmurali]

@vinodsrinivasan @threadreaderapp unroll pl

[CB @cbmurali]

@greatbong @threadreaderapp unroll please

[CB @cbmurali]

@Paperclip_In @threadreaderapp unroll please

[CB @cbmurali]

@airindia make a clean break outta this…

[CB @cbmurali]

Now we know what happened!!!

[CB @cbmurali]

@Paperclip_In @swatiatrest @threadreaderapp pl unroll

[CB @cbmurali]

@Paperclip_In @swatiatrest @threadreaderapp unroll please

[CB @cbmurali]

@threadreaderapp unroll please

[CB @cbmurali]

@airindia - I keep flying your airline for these reasons: a) a fond hope that somewhere, sometime you will metamorphose into a truly world class airline and b) you will not descend into the cynical situation of your prime competitor and take your customers for the figurative ride

[CB @cbmurali]

I’m waiting for the day when @airindia will dig a hole for themselves and the ceo will immediately don desi gear and come out in front of the press with folded hands

[CB @cbmurali]

Possible answers - either the airline staffers are genuinely overworked (so are all of us customers), or they are being trained to be arrogant, or extreme cynicism has crept in with the leadership really not wanting to care

[CB @cbmurali]

…simply following the footsteps of the market leader. The crew in the galley did not even make an effort to be remotely apologetic.

[CB @cbmurali]

I confronted her with it. She offered me a token apology and did not care to ensure she will make good. Also she said she had too many passengers today. This was AI 2876 from HYD to BOM. While I was too tired to make a scene I asked her whether she’s taking customers for granted