CCTV BLOG

CCTV & IP Video Surveillance Info and News.

[CCTV BLOG @cctvblog]

Should have researched more. A lot of bad reviews. #manycam

[Shane Pickens @shanepicker]

@ManyCam @ManyCam #Manycam is scamming customers by changing license terms from defining lifetime meaning "Any paid ManyCam Lifetime subscription allows you to upgrade the ManyCam software for free whenever a newer version of ManyCam is released" to "Manycam 7" . Beware of new management!

[CCTV BLOG @cctvblog]

@ManyCam what a disaster this purchase has been. #manycam will not send our activation nor license after purchase. 4hrs and counting for a simple email. #fail They only offer email support. Wow!

[CCTV BLOG @cctvblog]

This is what our website looks like week later after reporting the problem to @Shift4Shop - Beware of using #shift4shop for your website. No returned calls, no supervisor will get on the phone, they don’t respond back to my emails.

[CCTV BLOG @cctvblog]

So according to @Shift4Shop our website is down because of a failing hard drive on #microsoft servers for 2 days (been over a week). So we are lead to believe that Microsoft has no RAID or backup servers. They can’t even swap out a bad drive in two days? Sure…

[CCTV BLOG @cctvblog]

@MacBain00 @Shift4Shop The killed a great product in what was 3dcart. Shift4shop is horrendous at customer service. Never seen anything like it. EVER!

[CCTV BLOG @cctvblog]

@Shift4Shop Better to save your money so can survive when your websites stop working and have constant issues. Have not receive support for over a week from #shift4shop. Maybe your tax refund can help you migrate to a better service that cares about its customers.

[CCTV BLOG @cctvblog]

Birthday party won’t even shout out birthday girl because of policy. When egos are too big for business and paying customers.

[CCTV BLOG @cctvblog]

@wharfmiami Extremely poor management. Very rude with no people skills whatsoever. Entitlement from power of title that comes across as childish and mis informed. Sad really.

[CCTV BLOG @cctvblog]

@elgato Great product till you need support or replacement. Support is nonexistent and email replies go days without an answer. #elgato has horrible service and support.

[CCTV BLOG @cctvblog]

@ElgatoSupport Going on day 7 with no response from your #elgato support team. Product still not working and I have not received a fix nor replacement option. Let’s see how long this will take.

[CCTV BLOG @cctvblog]

@ElgatoSupport I have a key light air that will not reset nor connect to control center. Reset simply does not work. I need your help to resolve this issue.

[CCTV BLOG @cctvblog]

@ElgatoSupport Going on day 6 with no response from your #elgato support team. Product still not working and I have not received a fix nor replacement option. Let’s see how long this will take.

[CCTV BLOG @cctvblog]

@ElgatoSupport Going on day 5 with no response from your #elgato support team. Product still not working and I have not received a fix nor replacement option.

[CCTV BLOG @cctvblog]

@ElgatoSupport I am still waiting for your response after receiving the diagnosis you requested.

[CCTV BLOG @cctvblog]

@ElgatoSupport Thank you I provided the info you requested as per your email.

[CCTV BLOG @cctvblog]

@ElgatoSupport

[CCTV BLOG @cctvblog]

@ElgatoSupport Elgato has received your request. Your ticket # is (2005052210).

Usually, a support representative will respond to your ticket within 2 to 4 business days, if not sooner. However, our volume has increased exponentially lately, so in January 2022 there may be occasional delays.

[CCTV BLOG @cctvblog]

@ElgatoSupport The light does not blink at all and my MacBook does not see it as a Wi-Fi device no matter what I try. The reset button will not cause the lights to blink after 10 seconds.

[CCTV BLOG @cctvblog]

@_TimBalogh @elgato Thanks Tim, I don’t want to have to try every social and email platform just to get a response. I use this as a learning experience. If customer support is not high on the priority list for a company I move on. Plenty of alternatives out there that back their products.