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[cech @cech3]

@mattressnextday “we want to help” is meaningless if the actual response is “nothing we can do” followed by silence . If you invite customers to get in touch, you should actually respond when they do.

[cech @cech3]

Appalling customer service from @MattressNextDay. I used their comfort exchange, but the replacement has left me waking repeatedly in pain. I asked for any workaround or manager discretion: “nothing we can do.” Their emails say “we want to help” yet when I reply, zero response.

[cech @cech3]

Shambles by @mattressnextday who I received an email from over a week ago agreeing on a mattress return. Since then, I’ve had to chase with 5 emails to progress this, and I’ve received NOTHING. It’s just total radio silence. Come on @mattressnextday!

[cech @cech3]

@mattressnextday utterly APPALLING non customer service. Received an email well over a week ago from customer services saying we could go ahead with a return. Since then, NOTHING. I’ve sent 5 emails. NOTHING

[cech @cech3]

Congratulations @houseoffraser you’ve just lost a customer for life

[cech @cech3]

@houseoffraser Can you repost please?

[cech @cech3]

The latest from @houseoffraser. Read it and weep. They’re delighted they couldn’t help me? WTF?

[cech @cech3]

Newest response. They won’t budge! Just keep saying the same thing - no acknowledgement that I had previously attempted to use the code. No message from either of the people who have responded on here! This is a JOKE!! DON’T WASTE YOUR MONEY AT HOUSE OF FRASER!!!

[cech @cech3]

Newest response. They won’t budge! Just keep saying the same thing - no acknowledgement that I had previously attempted to use the code. No message from either of the people who have responded on here! This is a JOKE!! DON’T WASTE YOUR MONEY AT HOUSE OF FRASER!!!

[cech @cech3]

@houseoffraser Sports direct??

[cech @cech3]

@houseoffraser Yes, you all keep asking me to DM you, but do you mean to use the same appalling customer service email I’ve been using so far? Can you please provide another email?

[cech @cech3]

@HouseofraserUK

[cech @cech3]

@houseoffraser Where? Hello? Surprise surprise nothing

House of fraser not interested. Will have to try again

[cech @cech3]

Utterly disappointed in @houseoffraser with no flexibility shown on a recently expired credit code. Had liaised with their ‘customer service’ (a misnomer) several times as the code had previously not worked on multiple occasions. Appalling non customer service @houseoffraser

[cech @cech3]

@houseoffraser Sophie @houseoffraser could you lmk who / where to DM to please

[cech @cech3]

@houseoffraser I’ve been emailing with CS but that has not been helpful

[cech @cech3]

@houseoffraser Here?

[cech @cech3]

@emmamattress why have I got an email saying my mattress is delivered when it isn’t and also I have not even been offered/emailed a delivery date by Rhenus the delivery partner? I was on live chat with you but was just told someone would email me. That’s not live chat!

[cech @cech3]

@lastminute_com I’m being asked for the IATA code to make changes to my flight - please can you advise?