If you don't meet expectations, you lose a client
If you meet expectations, you MIGHT keep a client
If you exceed expectations, you have a raving fan, you get referrals.
@VerizonSupport provides the worst customer service I have ever seen in my entire life, every manager does nothing else but lie about resolutions, and promise to call back and never do. I would discourage anyone looking for cell provider to try @Verizon