cerys louise jenkins

SSCL. Operational Lead

[cerys louise jenkins @cerysxx]

@ASOS can you reply to my query please? I have been waiting nearly a month for a response from Hermes. They returned my order to you without attempting to deliver and I am still waiting for a refund.

[cerys louise jenkins @cerysxx]

@ASOS I have tried to contact Hermes and they will not respond to my messages, can you contact me about a recent order that they didn’t attempt to deliver please? They said it was being returned to you three weeks ago and I have still heard nothing, and still awaiting refund

[cerys louise jenkins @cerysxx]

@ASOS I have tried to contact Hermes and they will not respond to my messages, can you contact me about a recent order that they didn’t attempt to deliver please? They said it was being returned to you three weeks ago and I have still heard nothing, and still awaiting refund

[cerys louise jenkins @cerysxx]

@Hermesparcels parcel wasn’t even attempted to be delivered weeks ago and was told it was being returned! Yet the company have not received my return. Can someone contact me today

[cerys louise jenkins @cerysxx]

@Hermesparcels can you reply to my messages

[cerys louise jenkins @cerysxx]

@Hermesparcels I am still waiting for a reply from my messages on the 10th of June! Can you contact me regarding this issue

[cerys louise jenkins @cerysxx]

@Hermesparcels Can you contact me today?! My parcel still has not been delivered and each time you send an email to say you’re sorry you missed me there is no picture evidence of you being at my address. The photo is a black image! I was given a slot of 11-1 today and nothing has arrived.

[cerys louise jenkins @cerysxx]

@Hermesparcels I am getting really annoyed with this service.I have had another email today to tell me you couldn’t deliver my parcel as I am not in when in actual fact I have been home all day.The photo submitted by the driver is a black image. Please contact me regarding this.

[cerys louise jenkins @cerysxx]

@Hermesparcels I am getting really annoyed with this service.I have had another email today to tell me you couldn’t deliver my parcel as I am not in when in actual fact I have been home all day.The photo submitted by the driver is a black image. Please contact me regarding this.

[cerys louise jenkins @cerysxx]

@SophiePurvisx Thank you ☺️

[cerys louise jenkins @cerysxx]

@SophiePurvisx @swarovski Completely agree! Surely you need to reconsider this @swarovski to extend for longer

[cerys louise jenkins @cerysxx]

@swarovski we bought a ring in two sizes for a Christmas present but the one that doesn’t fit was bought in store, can we return this via post or would we have to return to store?

[cerys louise jenkins @cerysxx]

@swarovski You’re not answering the question, how flexible is flexible because I don’t make regular trips to Cardiff

[cerys louise jenkins @cerysxx]

@swarovski Well as our local store is currently closed in Cardiff how would we go about returning this item for a full refund?

[cerys louise jenkins @cerysxx]

Great! Just received an email telling me one or more items is out of stock without telling me which item! Thanks in the style for the poor communication. You shouldn’t really be advertising stock if you can’t meet the demand.

[cerys louise jenkins @cerysxx]

@inthestyleUK can you please respond to my DM. I’m concerned I ordered Christmas pjs that originally said were going to be dispatched by the 14th and still no update. I am not going to want them after Christmas

[cerys louise jenkins @cerysxx]

@inthestyleUK I placed an ordered on the 6th and was told it would be dispatched on the 14th but I haven’t received any confirmation of this. Can you look into this please?

[cerys louise jenkins @cerysxx]

@JDSports I placed an order on the 4th and was told it was expected on the 10th i still haven’t received it. Can you update me on my order please?

[cerys louise jenkins @cerysxx]

@McDonalds ordered a jerk chicken sandwich and it was basically a chicken sandwich with the jerk sauce, if I was told you were out of the correct product I would’ve ordered something else

[cerys louise jenkins @cerysxx]

@boohoo_cshelp My order number is UK119060919 I have contacted you via Facebook and been fobbed off and I’ve asked for a manager to contact me and I am still waiting for this to happen.

[cerys louise jenkins @cerysxx]

@boohoo_cshelp .... both of these orders, I am now being told that I can’t have the £9.99 back! This is appalling! I have already told your team I won’t be ordering from you again after this bad experience and requested a full refund so I want a full refund! Thanks