@AerLingus@AerLingus Happy anniversary! One year since our flights were changed and no update on our situation. Any hope of Aer Lingus/Emerald addressing this finally?
@AerLingus DM sent 2 weeks ago as instructed by yourselves and still no response from Emerald Airlines aside from a bot auto response to ask if I need assistance. Still no update on compensation for a diverted flight to a different city. Ongoing for 9 months. #EmeraldAirlines
@AerLingus I have sent the DM. This is the 3rd time I have done so and only ever receive a response from a bot acknowledging receipt of my message. I cannot understate how bad the customer service experience has been on this issue.
@AerLingus@Aerlingus I have sent a DM but only received an automated response and nothing since. Can you please provide an update or a direct point of contact?
@AerLingus#EmeraldAirlines - Myself and others have been trying to claim compensation from a redirected flight to another city in April 2023. Despite repeated attempts to resolve on our part, we are yet to receive any response. Can someone please urgently advise on this?
@ArnottsDublin Hi, I've recently made a purchase via your site only to be informed I am now liable for import tax. Can you clarify why the advertised item chose to omit the fact that this item was being imported and therefore was not the full price?