Crystal Gustavson Miller

Sun Devil, Communications Professional, Higher Education Advocate

[𝙈𝙞𝙘𝙝𝙖𝙚𝙡 𝙎𝙢𝙞𝙩𝙝 @Force2b_Mike]

#LetLoveRule #DF17 #Dreamfest #Kravitz

[Crystal Gustavson Miller @cgustavson]

Good luck to all you Sun Devils taking final exams! #RestedDevils in the #SunDevilRewards Sparky Tug o'War #Sponsored

[Mark Orlan @MarkOrlan]

"If it feels scary and lonely, you are on the right path" ~@johnsonwhitney #HESummit17

[Phil Komarny @PhilKomarny]

A Texas sized THANK YOU to @SalesforceOrg @utsystem for co-hosting 1600 #changeagents at #HESummit17 #edtech

[Mark Orlan @MarkOrlan]

"The worst place to create a new business model is within the old. business model' ~@claychristensen #HESummit17

[Crystal Gustavson Miller @cgustavson]

Check it out! I just voted for #PitchforkSalute in the #SunDevilRewards Sparky Tug o'War #Sponsored

[Cher Joy @cherylj24]

Great presentation by P&G's Thomas Flaherty on Tide Dry Cleaners. Wow. Totally teared up https://t.co/1FdgC4GT45 #cts_asu

[Mandy Kiesl @mandykiesl]

Serve your customer, but first understand the job to be done... @WPCCSL #cts_asu

[CSL @WPCCSL]

Words matter! Advocacy, positive language and anchoring are three powerful techniques that can help you decrease customer effort #cts_asu

[Ryan J Schön 🇺🇸🌽🌱 @RyanJSchon]

I love this example of Michael's branding message in action. @sanfret #cts_asu

[Jordan (Johnson) Gift @jrjohn188]

#CEB Group Leader @matthewxdixon recounts story of Joshie the Giraffe at #cts_asu. (Orig. post: https://t.co/9MUrUxGv2R)

[Crystal Gustavson Miller @cgustavson]

Self-service all the way! https://t.co/JPseeGAXLH

[CSL @WPCCSL]

Self-service or phone service? Companies' perception is phone care is preferred, but reality says customers don't have preference. #cts_asu

[CSL @WPCCSL]

Keep it simple, use clear & simple language, remove complexity to create a sticky experience for customers to stay in self-service #cts_asu

[Genevieve Gil @inkietud]

Haters complain 40% onstage, 60% offstage, but take it public if no reply. Most expect response in 1hr but AVG reply is 44hrs @jaybaer @asu

[Crystal Gustavson Miller @cgustavson]

"Haters are the canary in the coal mine" @jaybaer - they're the early indicators that something is wrong #truth