@richardbranson. Firstly I received great customer service today.I would like to offer an idea, If travelling with a young child, to have the option of an upgrade at any time (if able on train) and not just at the weekend. I enquired today about upgrading but it wasn't possible.
@aquariaofficial My 8yr old daughter loves you, unfortunately we can't make drag con this Yr... But any chance we could run into you at the tower of London Thursday afternoon or in general Friday morning lol...