@IM_CTF A3: They come from both inside the organisation and from the outside. Sometimes there's someone how feels there is a way to improve some of their work. Other times there might be a need to improve something and several people will meet and try to find out what to do. #im74
@IM_CTF A2: We do both. We meet every week to discuss how we can improve our processes and the way we work, but if there are other things in the organisation, it's ad hoc. #im74
@IM_CTF My experience is that we often try to get consensus on what is the right thing to do, to early in the process. That tend to slow things down even if the purpose might be to get it up to speed. #im74