“Toronto moments” can occur with AI but there are ways to solve for them by applying the human RQ (robotics quotient). What is your #RQ? Find out using the PLOT method.
#ForrNewTech@forrester#torontomoments
Technology innovation change create opportunities
Ex. Quantum computing - optimization problem
Dwave and 1QBit solved the problem of determining true credit worthiness for lenders using quantum computing which will result in major disruption in the lending industry.
What happens when pace of change accelerates?
In the next 100 years we will create change equal to 20k human years of change.
Ex. Smart reply (intelligent agent) - 14% of gmail generated email was using this tool
What do customer obsessed organizations do?
1. Create Technology innovation chains to create customer value
2. Automation and robotics to provide the value faster
3. Tech- lead innovations to disrupt the business
Matt Guarini
@forrester@guarini12