Stay connected with garage control in your Tesla.
1: Do you have the latest software version?
2: From the Control Screen menu, navigate to garage door icon, tap myQ
3: Scan the QR code that appears
4: Log in to your myQ
5: Select your plan
6: Enter your billing and check out
@BrainiacBball At this time, our support team can assist with placing an order by phone while inventory is still available. Once stock is depleted, the door sensor will no longer be available for separate purchase. We recommend contacting our support line as soon as possible for assistance.
@BrainiacBball We understand your frustration, and we’re truly sorry for the inconvenience this has caused.
At this time, the door sensor is no longer sold separately and is only available as part of a complete kit. Your comments have been noted and shared internally. Thank you!
@benajo68 Hi Bren, thank you for being a customer and for taking the time to share this suggestion with us. We appreciate the time that you took to input on product improvement for the myQ notifications and we will be sure to pass it along to our myQ team.
@yaroslavlevkiv We deeply apologize for the issues you've had with our products. We would be happy to help you, please message us your myQ information so we can further assist you. Thank you Yaroslav!
@merle_haslam Hello Merle! Thank you for your comment, we would be happy to help clarify. Please send us a private message so we can further assist you.
@DeepSaneThought Hello DeepSaneThought! Thank you for your post, please message us privately so we can assist you with any issues you are experiencing.
@TobyTheGrey2025 Hello Tobias! We would be happy to help you with your myQ devices. Please send us a private message with your myQ email and the issues you're running into in the set-up process. Thank you!
@mustyoshi Hello Bradley, we're sorry to hear your having issues with keypad compatibility. The model CH348, CHU48, or the myQ Video Keypad MYQ-K40TXXW is compatible with the B3010 opener. Thank you!
Stay connected with garage control in your Tesla.
1: Do you have the latest software version?
2: From the Control Screen menu, navigate to garage door icon, tap myQ
3: Scan the QR code that appears
4: Log in to your myQ
5: Select your plan
6: Enter your billing and check out
@jefiner229 Hello. We would be happy to help. Please send us an email a [email protected] with your order number so we can look further into this for you. Thank you.
@jefiner229 We do apologize for the inconvenience in the time it has taken for your order to process and get to you. Please email us at [email protected] if you are still having issues with your refund. Thank you!
@GaryDeVaan Thank you for your honest feedback. We are aware that many of our app users have requested an Amazon Alexa integration in the past and we will keep that in mind as we define our future technology road map with potential partners.
@VinMennella Hello Vince! We're sorry to hear about your experience with the myQ app, the myQ app ads can be dismissed by sliding them down to the bottom of the screen or by pressing the X. Thank you for your feedback!