JingWen Zeng

[JingWen Zeng @chamchimen]

@kemenhub151 We request DGCA/Kemenhub’s assistance. Our Indonesia AirAsia flight on 31 Aug was cancelled and rebooked to 1 Sep (>3 hours). Under QZ Art. 9.2, we are entitled to refund to original payment if we choose not to proceed. The airline/agent refuse to process. Please assist.