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@Iberia_en Still no answers, no resolution. One of ur phone rep now took CC and address info, apparently phone reps don't. WTH my info is now compromised
@Iberia_en should not have as they can't take info over the phone and only on the website. WHY IS NO ONE CONCERNED OR TRYING TO HELP WITH POSSIBLE IDENTITY COMPROMISE BY YOUR OWN PHONE AGENT?????!!!!!!
@Iberia_en Iberia your phone support has been extremely unhelpful! Had booked tickets yesterday, one had issue with payment and still gave a booked confirmation # and said had until 9/2 to pay for it. Called today, 1st rep...gave confirmation code and what happened yesterday and this
@Iberia_en still have idea what that was. 1. Someone from your customer phone support, took our credit info and mailing address. 2. No one would help after that 3. Told no supervisors even if there is a concern someone stole personal information (only because 2 rep tell me that the 1st rep
@Iberia_en me to talk to a supervisor with concerned that my information was now compromised if phone agents are not allowed to take our info like that over the phone, but someone did???!!!!! Then he without saying a word, transferred me to that automated system not in English again so I
@Iberia_en answer, said there are no supervisors. Then I heard a dog barking in the background as if working from home. WHY did your first rep take my payment and address info if this was NOT your policy, why did the 3rd rep not help at all in trying to resolve what happened and refused for
@Iberia_en over the phone. I explained to him that the 1st person took all of the credit card ino and personal info. He said that should not have happened?!!! I asked for a supervisor as rightfully now concerned if that was not suppose to happen, why someone took my info and he couldn't
@Iberia_en waited a hour, called back...that person said we dont over the phone and without getting a response from me transferred me to an automated message not in English, so I could not know what it was saying. I called back again. 3rd representative said we don't take credit card info
@Iberia_en morning, trying to pay for ticket. He said can do over the phone, took the FULL credit card info and BILLING address, put me on hold...came back and said that it was an issue with your system and not the card, to call back in 10-15mins and it should be fixed to try again. I
@Iberia_en@Iberia_en ,trying to pay for ticket. He said can do over the phone, took the FULL credit card info and BILLING address, put me on hold...came back and said that it was an issue with your system and not the card, to call back in 10-15mins and it should be fixed to try again. I
@Iberia_en Iberia your phone support has been extremely unhelpful! Had booked tickets yesterday, one had issue with payment and still gave a booked confirmation # and said had until 9/2 to pay for it. Called today, 1st rep...gave confirmation code & what happened yesterday and this morning
@ChefRoyChoi I left a review on Yelp for Bestfriend. Always been a huge fan of your food, culture, & shows & regular patron pre-covid. Visit this past Sunday after doing our due diligence was a very disappointing incident. Still a fan. Thought you should be aware what happened.
@Cosmopolitan, just opened August issue. Several things bothered me, this is extremely offensive and so blatantly divides all of us. How do we grow and unite when we see things like this? How did this get approved by the editor? #blm#unite#offensive#cosmopolitan#disappointed