SONAL CHANDRA

[SONAL CHANDRA @chandrasonall]

Horrible experience. Booked a ticket for 30 Mar from Hyd to Delhi departure time 17:30.
Did web check-in on the 29th at 19:25 & got a boarding pass. Later Go-First booked me into an 8:00 AM flight on the 30th without my confirmation. No Refund is provided.

@GoFirstairways

[SONAL CHANDRA @chandrasonall]

Thank you for alll your help @getmyrefundin to get my refund from Go First. I don't think I could have done that myself....Keep doing good work and help people #Moneyrefund

[SONAL CHANDRA @chandrasonall]

@GoFirstairways Really??? NO SUPPORT WAS PROVIDED

I got the same old response which does not help. It simply shows how well you care for your customer.....

[SONAL CHANDRA @chandrasonall]

@EaseMyTrip_ Is this why you ask for details? So that you can reply the same old message again and again?

[SONAL CHANDRA @chandrasonall]

@EaseMyTrip_ Shared the details once again over DM

[SONAL CHANDRA @chandrasonall]

@GoFirstairways The reason it was NO SHOW because you guys preponed my flight to 8.5 hours.
I got my boarding pass at 7:25 PM at late evening, how would i know that my 5:30 PM flight will be changed to 8 AM morning.
DO YOU EXPECT ME TO STAY AWAKE WHOLE NIGHT AND KEEP CHECKING FLIGHT STATUS???

[SONAL CHANDRA @chandrasonall]

@shan_mehrotra @MoCA_GoI @JM_Scindia @GoFirstairways Yes I did that. Thanks @shan_mehrotra

[SONAL CHANDRA @chandrasonall]

@vidyadon4ever @GoFirstairways same incident

[SONAL CHANDRA @chandrasonall]

@GoFirstairways Can you check what is the status of G8-01763358. Was requested for 2 days time and its been 4 days and no response. @GoFirstairways

[SONAL CHANDRA @chandrasonall]

Horrible experience. Booked a ticket for 30 Mar from Hyd to Delhi departure time 17:30.
Did web check-in on the 29th at 19:25 & got a boarding pass. Later Go-First booked me into an 8:00 AM flight on the 30th without my confirmation. No Refund is provided.

@GoFirstairways

[SONAL CHANDRA @chandrasonall]

@EaseMyTrip Exactly the point, why did the airline send the cancellation to your email id instead of mine? Definitely, there is a fault from your end while sharing the contact details.
send a detailed message on DM

[SONAL CHANDRA @chandrasonall]

@nishantpitti @EaseMyTrip

Is this how the customer is supported at EaseMyTrip? Booked ticket and now anything happens, we don't send details of flight to reschedule/ cancellation notifications. Prepone ~9.5 hrs??
Made a mistake once and will not do it again using EaseMyTrip.

[SONAL CHANDRA @chandrasonall]

@EaseMyTrip This is unacceptable. Where there is no notification then how come it became my fault as NO SHOW.
I did not confirm the early morning flight so there is no point in missing the flight.

[SONAL CHANDRA @chandrasonall]

@EaseMyTrip Excellent! Then whose fault is this when Airline sends a cancellation email to "[email protected]" instead of the customer's email id?
How would I know the update when no one forwarded me that email from EMT?
BDW shared the booking id in DM.

[SONAL CHANDRA @chandrasonall]

@GoFirstairways Shared PNR via DM

[SONAL CHANDRA @chandrasonall]

Preponing flight 9.5 hours early? Is it acceptable?

@GoFirstairways @AmitShah @MoCA_GoI
#Badcustomersupport #AvoidGoFirst #CheatingMoney