In struggling to renew my AMC. I'm outside India. The area incharge says they are no more taking up AMC requests. I sent numerous mails to your support mail. What is wrong guys?
Details :
D26091736980982
Customer ID:CID-2065659
Case number : 26527584
@BlueStarLtd
@Livpure_India@Livpure_India "Your patience means a lot to us". I didn't know you were talking about indefinite patience. Still waiting for a tiny information. Why my AMC doesn't show up in the app.
@Livpure_India Is your company still functional in India or closed please let me know. The contact number in app says its an invalid number.
My device details:
LIV-PEP-PRO-PLUS+
Serial No:
CAKW44D1110850
May I know why don't I see my AMC details in my app?
@HDFCERGOGIC@HDFCERGOGIC Why does your system generate new service ID for every reply, which breaks the chain of discussions. I'll not stop asking this until I get a proper response. Your whole support email design seems to be messed up. It's so terrible for looking at the chain of events
@HDFCERGOGIC
How does your support email work? Why do I get a new service ID every time I reply to same mail thread. So there is no trace of the whole discussion and ask. Your support ticket process is a hell of an experience
Service IDs :
115116720
115156867
115169789
115169960
@Livpure_India I'm unable to attend incoming calls as I'm out of India. first of all you tell me your customer care working number. Then let me know why is it not visible
@HDFCERGOGIC@HDFCERGOGIC Why does your system generate new service ID for every reply, which breaks the chain of discussions. I'll not stop asking this until I get a proper response. Your whole support email design seems to be messed up. It's so terrible for looking at the chain of events
@BlueStarCare Thanks for your prompt response. Things started rolling only after you started acting on things. I'm all good. Please close this issue. Thanks for your support again
@HDFCERGOGIC If customers have to beg for answers just to RENEW a policy, imagine the ordeal when they need to CLAIM. Endless chasing, vague answers and pathetic service. Iβll keep raising this until I get a proper answer. WHY ARE NEW SIDs being created instead of resolving the issue?
@HDFCERGOGIC Sure, but my original question still stands unanswered. Why do you guys generate new service ID for every time I reply to an existing mail thread. I observe this past 4 years and your system does the same. It breaks the trace of events and that's why I get unrelated responses.
@HDFCERGOGIC I shared you both my foreign number and India number. I'm not reachable in india number. My mail is pretty dumb proof, and in plain English. Please review these service numbers then you will know the kind of ridiculous insane brainless responses your team sends me.
@HDFCERGOGIC I'm outside of India and my renewal day is fast approaching. I'm ready to renew but I'm shocked to hear that online renewal is not possible.
This is the least I expect. How could you ask me to fill dozens of hard copies for RENEWAL.
This is insane.