Rachel Kerr-Oliveira

Digital transformation and services nerd. Enabler-doer. Views are my own. Former: @HODigital @ustwo @helixcentre @fjord Anything but purist. Dog Mamma.

[Rachel Kerr-Oliveira @ChangingFields]

@gravykun This.

[Rachel Kerr-Oliveira @ChangingFields]

@gravykun @BAFTA Well deserved 👌🏻🎉

[Rachel Kerr-Oliveira @ChangingFields]

@rufflemuffin @ainslie7 😂

[Rachel Kerr-Oliveira @ChangingFields]

@i_elenii @ScotRail Looks like London! 😆

[Rachel Kerr-Oliveira @ChangingFields]

@pauloneill79 Deff one of the big ones. Challenge is, in large complex orgs that have been around for a long time - these are the conditions we need to create to enable shift. Cultural change takes time and making sure the ambition level is captured and communicated, is no 1.

[Rachel Kerr-Oliveira @ChangingFields]

💚 this

[The School of Good Services @theschoolofgood]

The 10 causes of bad services

A collection of things @theschoolofgood has heard that orgs are doing that make bad services happen

#sdgc23

[Rachel Kerr-Oliveira @ChangingFields]

@jereeve 100% agree with you. Orgs are complex and trying to cover everything under one mega umbrella is a big risk. Esp when that org desires to be UCD/ user focussed but has no idea what ‘good’ looks like or no one from within managing the engagement…can be unintentionally misled…

[Rachel Kerr-Oliveira @ChangingFields]

#servicedesign is being a mediator of value across the organisation, programme, project or product/ service. You’re a translator, helping areas articulate their purpose, whilst enabling engagement and incentive to ‘do better’ holistically. People first, always.

[Rachel Kerr-Oliveira @ChangingFields]

@jereeve 100%. The most important part of the journey 🙌🏻.

[Rachel Kerr-Oliveira @ChangingFields]

@ezyjules 💖 sending you all the positive vibes!

[Rachel Kerr-Oliveira @ChangingFields]

@jereeve Make it rain 🕶️

[Rachel Kerr-Oliveira @ChangingFields]

@adamtaylo Congratulations! So beautiful. Hope Mamma is doing well.

[Rachel Kerr-Oliveira @ChangingFields]

@_laurencurrie_ Old keys don’t unlock new doors! 🙏🏻

[Rachel Kerr-Oliveira @ChangingFields]

@concertman I find Twitter exhausting in so many ways. Dread coming into it sometimes but then i’ll see a genuine solid post and believe it’s a good place again!

[Rachel Kerr-Oliveira @ChangingFields]

@Amy_Hupe Hi, i’m Rachel and i’m ‘too nice’. Yes, yes I am💪🏻.

[Rachel Kerr-Oliveira @ChangingFields]

Come and work with us! Fantastic opportunities to impact from within at a national level.

[Katy Arnold @katyarnie.bsky.social @katyarnie]

Pls RT - it's a tough market out there!
🙏

We're looking for experienced practitioners to help lead our #UCD community here at @HODigital - and work on fascinating problems. This is a wonderful opportunity to make a difference.

Apply here: https://t.co/UbQED1Lx1f

[Rachel Kerr-Oliveira @ChangingFields]

@mikedotsullivan Glad to help. I’m struggling to write blog posts! So I look forward to reading yours when you’re ready 😊

[Rachel Kerr-Oliveira @ChangingFields]

@_laurencurrie_ 🥹

[Rachel Kerr-Oliveira @ChangingFields]

@lan8ach 100% agree. It’s been 4 years since my major burnout and i’m still recovering. I hear the same from others that the journey is long. Some studies suggest it is similar to PTSD. Boundaries are essential, but hard to rewire. Hope you’re taking care of yourself 🙏🏻.