@XPOCustomerCare Oh everything your team did was great! The frustration is not with XPO and I appreciate the teams efforts to provide reasonable solutions m
Oh and here’s the kicker..
I ask for an email and mailing address for my lawyer and they claim there isn’t one. A multi billion dollar company doesn’t have an address or email for this type of escalation!? Love the lies
@SamsungSupport@SamsungMobileUS
I’m simply asking for less than 10% of my total order (over $7k) in compensation. I don’t think that’s a huge ask given the major delay, poor customer service, literal HOURS spent trying to get the products and extra money I had to spend because of this
@SamsungSupport@SamsungUS
I need someone to start a class for Instagram boyfriends. Like someone to show them camera angles, coach them to coach their s.o., lighting etc.
So you don’t spend 30 minutes with one sorta usable photo and a wasted outfit
@pnycase78@Samsung@SamsungSupport Nope. Never got a solution past the new September delivery (3 months past the original delivery date). Still no call backs from a manger and I’m still having to call in every other day. I would want a refund + extra for the price difference of my products at a big box store.
@TheVictoriAnn@Samsung@SamsungSupport Love this suggestion! I’ll throw it out there after I spend a couple more hours on hold waiting to talk to support again 🙃
Which bring us to today. 8pm is the 72hr mark. Still no call back, but instead an email saying my replacement has been processed and we will receive the replacement along with the rest of our order 9/29. Over two months after our already delayed date @Samsung@SamsungSupport
I haven’t even mentioned that I’ve called in several different times and have had to either wait on hold or wait for several hours for a callback while continuing to ask for a manager and being told none is available but would get a call back in 24-72hrs @Samsung@SamsungSupport