ChargebackOps

At ChargebackOps we're on a mission to help relieve the inconvenience, frustration and sometimes devastating affects that chargebacks can have on your company.

[ChargebackOps @chargebackops]

Thanks for hanging out with me this afternoon. If you have any questions, feel free to send me a DM or drop them as a comment! Have a great weekend. #Gateway2Ecommerce

[ChargebackOps @chargebackops]

A7: There are a lot of avenues to explore but some big ones are making sure to respond within required timeframes, writing concise compelling rebuttal letters, and investing in good customer service.
#Gateway2Ecommerce

[ChargebackOps @chargebackops]

A6: You’re going to need to prove that the customer is in possession of the merchandise as described. This is where the customer signature at delivery is crucial! #Gateway2Ecommerce

[ChargebackOps @chargebackops]

A5: Order cancellations aren’t exactly preventable, but to make sure they don’t affect your business, you should clearly state your refund policy upfront and respond to complaints in a timely manner and with a lot of understanding and kindness. #Gateway2Ecommerce

[ChargebackOps @chargebackops]

A4b:
🛍️Staying in regular contact about order status through email communications
🛍️Requiring signature on delivery for high-dollar transactions

#Gateway2Ecommerce

[ChargebackOps @chargebackops]

A4a: Unfortunately there’s no guaranteed way to prevent this, but some good steps to take that will help with prevention are:
🛍️Set clear delivery date expectations
🛍️Provide tracking information
🛍️Keep track of when cardholders log in & use account services..
#Gateway2Ecommerce

[ChargebackOps @chargebackops]

A3c: The last step is all up to the payment processor. They take the evidence and decide if the merchant is eligible for a chargeback or if the customer dispute is declined. At this point, it’s a waiting game! #Gateway2Ecommerce

[ChargebackOps @chargebackops]

A3b: Step #2: The merchant starts gathering evidence to prove the transaction was valid. 🕵 The evidence is then submitted to the payment processor. #Gateway2Ecommerce

[ChargebackOps @chargebackops]

A3a: There are three steps involved when a cardholder disputes a transaction. The first is that the merchant is notified and then given a set timeframe to respond. The timeframe is dependent on their payment processor. #Gateway2Ecommerce

[ChargebackOps @chargebackops]

The three biggest reasons we see non-fraud chargebacks are:
🛒The item/order wasn’t received
🛒An order was cancelled and credit was not received
🛒The item wasn’t as it was described online or was defective

#Gateway2Ecommerce

[ChargebackOps @chargebackops]

A1b: A good example would be if you were to buy a good and it arrives damaged or never arrives at all, and rather than going through the returns process with the merchant, you file a claim disputing the purchase with your credit card company. #Gateway2Ecommerce

[ChargebackOps @chargebackops]

A1a: Non-fraud chargebacks occur when an intentional purchase is disputed by a cardholder with their credit card company. #Gateway2Ecommerce

[ChargebackOps @chargebackops]

Icebreaker C: I want to protect my clients from a system that thinks it’s “the cost of doing business” and puts all responsibility on them. #Gateway2Ecommerce

[ChargebackOps @chargebackops]

Icebreaker B: Issuing banks almost always side with consumers, fraud or not, and I believe that with education and prevention tactics, we can give retailers a leg up against the losing game of chargebacks.
#Gateway2Ecommerce

[ChargebackOps @chargebackops]

Icebreaker A: I’ve stayed in the fraud and chargeback space for over 20 years because I love partnering with companies in order to help balance the scales that are set up to hurt businesses that are just trying to get ahead. #Gateway2Ecommerce

[ClearSale @ClearsaleUS]

We're minutes away from our #Gateway2Ecommerce Twitter Chat with @chargebackops as our host. Join us!

[ClearSale @ClearsaleUS]

This time next week we'll be diving into Non-Fraud Chargeback with @chargebackops. 'Like' if you'll be attending! #Gateway2Ecommerce

[ChargebackOps @chargebackops]

@2WheeledInspire @cid_i_dennis Love it. Have ridden all through that area on my K1300GT. Different experience, but I still made Banff, Revelstoke, Jasper, Columbia ice field, etc. Wonderful area, WAY too many people in general. Few Canadiana or Americans. Most from China and Europe. Go figure. Just like Utah.

[ChargebackOps @chargebackops]

@craigburton @YouTube Great video @craigburton Burton! You are a gem!!

[ChargebackOps @chargebackops]

Boy howdy. I do more than yelling. #ugh https://t.co/j9ubctQycL