Charles Senly

[Charles Senly @charles_senly]

@KLM I’m not looking for some additional information. I’m trying to inform you that you are offering subpar service and this should be brought to the attention of your senior leadership. I’m not expecting an agent from customer service to solve this but you can raise the issue

[Charles Senly @charles_senly]

@KLM when will you follow your alliance partners and waive bike bag fees like @Delta and kitesurfing bag fees like @AirFranceFR ? For the airline from the bike country and home of kitesurfing superstars, you are far behind

[Charles Senly @charles_senly]

@KLM I’m not sure what kind of mini suitcase you are referring to as most bike cases are of similar size to a normal suitcase. But that’s not the point, if other airlines (@Delta @AmericanAir) managed to waive the fee, I’m sure you can too, or are you ok to offer subpar service?

[Charles Senly @charles_senly]

@richardbranson I’m loving #findingmyvirginity but I’m almost done. What should I read next? #askrichard #CanIkiteOnNecker

[Charles Senly @charles_senly]

@bertrandpiccard 36th Balloons meeting in Chateau-d'Oex #ballooning

[Charles Senly @charles_senly]

Iron Stan, GO GO GO @stanwawrinka #UsOpen