Charles Connell

Applying technology to solve real world problems. Founder @userlotcsm @socialpinpoint, investor, advisor.

[Userlot @userlotcsm]

Success is not just about hitting targets; it's about empowering customers to hit theirs. Cultivate a company culture where customer growth fuels your growth.

Grow with your customers!

#customersuccess #saasgrowth

[Userlot @userlotcsm]

As a SaaS founder, it's easy to get caught up in the excitement of acquiring new customers. But if you're not paying attention to your existing customers, you're missing out on a huge opportunity for growth.

https://t.co/72bjbT39jU

[Charles Connell @charlesconnell]

@pushtoprodpod Too fast? I listen to you on 2x.. I must have mastered the accent hahaa!

[Charles Connell @charlesconnell]

Many talk about technical debt, but what about customer success debt? Neglecting to implement the right CS technologies can cost you dearly in the long run. Don't let CS debt hurt your business. #customersuccess #techdeb @saas #Founder

[Charles Connell @charlesconnell]

Having a customer success strategy is essential for maximizing the growth potential of your business. Without it, you may miss opportunities to upsell or cross-sell, fail to retain valuable customers, and leave money on the table.

[Charles Connell @charlesconnell]

Do you have a customer success plan? That's probably not good enough.

When it comes to customer success, having a plan is not the same as having a strategy.

[Charles Connell @charlesconnell]

Having a plan means you have a general idea of what you want to achieve and how you might get there. But a customer success strategy is a focused, intentional approach to maximizing the value your customers get from your product or service.

[Charles Connell @charlesconnell]

Don't underestimate the value of your existing customers. Invest in customer success to maximize the growth potential of your business.

#customersuccess #saas #founders #revenuegrowth

[Charles Connell @charlesconnell]

If you've already worked hard to find customers who are a good fit for your product or service - why wouldn't you have a strategic plan to continue selling to them?

[Charles Connell @charlesconnell]

Implementing a customer success strategy takes time, but with these tips, you can start seeing results right away. Remember, customer success is all about building relationships and helping your customers achieve their goals. #saas #CustomerSuccess #startups #revenue

[Charles Connell @charlesconnell]

If you're just starting out with implementing a customer success strategy, you might be wondering how to get some quick wins to demonstrate the value of your efforts. There are a few things you can do to start seeing results right away:

[Charles Connell @charlesconnell]

Celebrate wins: Finally, don't forget to celebrate wins. Whether it's a customer renewing their subscription or hitting a usage milestone, make sure you celebrate the successes of your customers and your team.

[Colin Goudie @gommo]

Do you know your NPS, health and what your CS staff think your client’s health is? Userlot shows it front and centre. Even startups need to track this from Day 1 1️⃣

[Charles Connell @charlesconnell]

@userlotcsm Don't let the backlog overwhelm you! Prioritise what needs to be actioned in the next week or two, communicate that plan to your team and then get it done :)

[Charles Connell @charlesconnell]

@gommo @userlotcsm I love this view and it would have made such an impact in our last startup. Looks like the CSMs are falling behind on their daily tasks, better crack the whip :)

[Userlot @userlotcsm]

Successful SaaS companies have strong Net Revenue Retention (NRR). The most critical tool for improving NRR through revenue retention and expansion is Customer Success. The best way to improve your Customer Success delivery is by using a Customer Success Platform.