Charlie

[Charlie @CharlieThomas1]

@opodo made a booking, you’ve taken the money, I haven’t received an email confirmation and you’re help section on website is awful. What do I do?

[Charlie @CharlieThomas1]

@virginmedia Done this 6 hours ago, no reply. TV still not working properly. Such poor service. And to think I stayed with you guys rather than going to sky...

[Charlie @CharlieThomas1]

@virginmedia loving the footy tonight. Great quality 👍🏼 half the channels doing this

[Charlie @CharlieThomas1]

@AskPayPal hi, trying to compete a purchase on eBay with PayPal and I’m unable to log in

[Charlie @CharlieThomas1]

@virginmedia It’s looking worse today.

[Charlie @CharlieThomas1]

@Beer52HQ is no one working in your call centre? Been trying to call to cancel a subscription for 3 days

[Charlie @CharlieThomas1]

@Netflixhelps I haven’t checked, I’m having the issue on my TV

[Charlie @CharlieThomas1]

@Netflixhelps hi, when I try and play anything all I get is the same audio on a 5/10 second loop. Sounds like a waiting / loading screen. Same sound on every programme / film. ???

[Charlie @CharlieThomas1]

@Netflixhelps Found one that’s working.

[Charlie @CharlieThomas1]

@Netflixhelps No, because now I’m getting an error message saying “we’re having trouble playing this title at the moment”

[Charlie @CharlieThomas1]

@virginmedia Thanks

[Charlie @CharlieThomas1]

@virginmedia any danger of getting through to a person at any of your call centres ? My issues isn’t an option online anywhere I need to talk to someone.

[Charlie @CharlieThomas1]

@virginmedia How many do the new ones have? Mine only has 4

[Charlie @CharlieThomas1]

@virginmedia How do I run it in modem mode

[Charlie @CharlieThomas1]

@virginmedia I’m not sure I’m not home atm. I need one with more Ethernet ports if possible.

[Charlie @CharlieThomas1]

@virginmedia I need to discuss getting a new router.

[Charlie @CharlieThomas1]

@virginmedia No, there’s no way of talking to anyone. I need someone to call me.

[Charlie @CharlieThomas1]

Still can’t even get any sense out of the call centre to get a refund. Awful company.

[Charlie @CharlieThomas1]

@HiveHelper nearly a year after my purchase and you’re still cancelling installations. I’m sure Hives great, I wouldn’t know though.

[Charlie @CharlieThomas1]

@UPSHelp_UK received a text & email the last 4 days saying my parcel will be delivered tomorrow. It’s still not here and I’ve been on hold for over an hour to customer services...