Hive Helper UK

Hello, we’re HiveHelper. Here to help, & chat to you about your thoughts and questions on Hive.

[Hive Helper UK @HiveHelper]

@Chris_Outram @HiveHomeUK HI Chris, If you can DM us your name, address and email we can send the correct steps to get you up and running ^regards Carole

[Hive Helper UK @HiveHelper]

@HTAFCYork HI Nevo, Can you DM us your name address and email so that we can check the status and send the correct steps to get you up and running ^regards Carole

[Hive Helper UK @HiveHelper]

@kateerskine__ HI Kate, Can you DM us your name, address and email as well as the hub id on the base of the hub please ^regards Carole

[Hive Helper UK @HiveHelper]

@_MeJAdams Hi Joseph, I understand this is frustrating the site is still up as this is used for reset passwords, we are in the process of updating this at which point the web log in will be removed. Thank you Carole

[Hive Helper UK @HiveHelper]

@Crocidolite11 @Victrix75 Hi The reason we ask you to DM us, is so that your details are not there for everyone to see, your details will help us investigate any issues with your account to get this resolved Regards Carole

[Hive Helper UK @HiveHelper]

@_MeJAdams Hi Joseph, To access your hive devices you will need to access via our app, the website is no longer supported and not updated, If you can DM us your name, address and email and a screen shot of what you see when trying to access the app we can look into this for you ^regards

[Hive Helper UK @HiveHelper]

@Victrix75 Hi Vix, We are not an AI bot, Unfortunately I couldnt see any questions in your previous post and was unsure if you required assistance. If you do If you can DM us your details and an outline of the issue we can assist further ^regards Carole

[Hive Helper UK @HiveHelper]

@Chris_Outram HI Chris, its sounds like issues with the signal etween the devices. Can you DM your name, address and email so that we can look into this for you ^regards Carole

[Hive Helper UK @HiveHelper]

@FPL_Mackle HI, If you can DM us your name, address and email and the amount of caleffi adaptors you require we can arrange to get these sent out for you

[Hive Helper UK @HiveHelper]

@_MeJAdams Clear Cache & Data: For apps or browser errors, clear temporary files.
Disable Third-Party Antivirus:Temporarily disable security software to see if it is causing conflicts.

[Hive Helper UK @HiveHelper]

@_MeJAdams Sorry Joseph, we are not experiencing any issues at the moment Can you try Common Fixes for Unexpected Errors:
Restart the Application/Device: Often resolves temporary glitches.
Update Windows/Software: Check for updates in Settings (Windows) or the App Store (macOS).

[Hive Helper UK @HiveHelper]

@Col_In_Devon Hi Colin, this would happen if your heating devices have been reset and paired back with the hub. Can you send a DM with your address, postcode and email and I can check your account to see what's happened? Kind regards, Paul

[Hive Helper UK @HiveHelper]

@Crocidolite11 Thanks for your feedback. There are several factors that need to be considered, The best way to proceed is to have our dedicated team assess your situation and provide you with a no-obligation quote. There’s absolutely no commitment required on your part to accept the quote. ^CM

[Hive Helper UK @HiveHelper]

@BurridgeLes12 Hi Les,

Apologies for the delayed reply. We have responded to your DM.

Kind regards,
^CM

[Hive Helper UK @HiveHelper]

Hi No this is not a known issue, can you reply with your name, address and email so that we can look into this for you please Regards Carole

[Hive Helper UK @HiveHelper]

@PaulKelly3 Hi Paul,

If you can send us the details of your Hive account, including your full name, address with postcode, and email, along with a short summary of how we can help, we can look into this for you.

Kind regards,
^CM

[Hive Helper UK @HiveHelper]

@adrianjohnson Hi Adrian,

There’s no known issue. If you are still experiencing problems, please send us a direct message with the following details for your Hive account:

Full name

Address including postcode

Email address

Once we have these, we can investigate further for you.

^CM

[Hive Helper UK @HiveHelper]

@jonrawson Hi Jon, I am sorry that your having issues, if you can DM us your full name, and title, address , email and mobile number we can try from our side, we are not aware of any issues at the moment ^regards Carole

[Hive Helper UK @HiveHelper]

@Col_In_Devon HI Colin, I am sorry about this and will pass your feedback regarding the app to our developers. ^regards Carole