chasnbons

[chasnbons @chasnbons01]

@VodafoneGroup Based in the UK

[chasnbons @chasnbons01]

@VodafoneGroup can you explain why my usage has doubled since we went on a cheaper plan, even though we're doing nothing different? It's not a coincidence, we've never got near using it all yet I've now apparently used nearly 10gb in 5 days, what the hell is going on?

[chasnbons @chasnbons01]

@Jenny_1884 Their grift in the USA has failed so now time to try their luck here again.... even though they despise this unsafe racist country so much!

[chasnbons @chasnbons01]

@HMCTSgovuk I'd love to but there's no option on your page to send a dm.

[chasnbons @chasnbons01]

@HMCTSgovuk can you advise how we get an update on probate please, when phones go unanswered 90 mins & counting, there's been no update online, emails go unanswered & you can't even get in the queue on webchat?

[chasnbons @chasnbons01]

Well, after 1hr 40 minutes the call was answered by another woman who could tell us the same as the previous one, NOTHING! Can't access this, can't access that, what's the point in paying these people to be no help whatsoever????

[chasnbons @chasnbons01]

The 1 time we got through, the woman couldn't have been more unhelpful & wouldn't given any information, just kept reading her script. How is this in any way acceptable for a Government service? 16 weeks waiting now & still no further forward. A despicable way to treat people 🤬

[chasnbons @chasnbons01]

@SueGwasRanson That's great news, unfortunately we're still waiting now 13 weeks and can't get an update. Phone call 55 mins only to be told can't give update, check online. Online hasn't changed since day 1, how are they allowed to treat ppl like this, fuming

[chasnbons @chasnbons01]

@YorkshireWater hi, we're supposed to be having a water meter fitted this morning but haven't had any contact from you today to say you're still coming or anything can you advise if it's still happening please? Plus your website says a surveyor would come to check 1/2

[chasnbons @chasnbons01]

Where it would be put, in the street, garden or house but this hasn't happened. We've travelled 100 miles to be here today and are worried about what's happening, or not happening. Can you let us know please?

[chasnbons @chasnbons01]

@AvivaUK Can you tell me how long it takes for a formal complaint to be investigated and an outcome reached please as I've not heard anything about it yet?

[chasnbons @chasnbons01]

The latest installment of the saga which has made me ill. Fobbed off, lied to and genuinely no interest taken. Dad paid premiums since 1997 & now he's died they do anything to not pay out! Last few dm messages below 🤬🤬🤬🤬

[chasnbons @chasnbons01]

Annnnd here we are again, STILL NO PAYMENT as was promised by George last Friday, can't get anyone to answer the phone this pm. What's the point of asking me to take this to dm when you can't access the policy on here & now want my number so someone can ring me, I'm bloody livid!

[chasnbons @chasnbons01]

@AvivaUK can someone tell me when we'll get my Dads policy payment please? We were told within 28 days & by 26th at latest on 2 occasions, now the 27th and still nothing. Appalling service when you're recently bereaved and need the money absolutely livid & worried sick 🤬

[chasnbons @chasnbons01]

My question is why did nobody ring me yesterday & why do I now have to wait 3 more working days? If the problem wasn't noticed till yesterday it must mean you wait till day 28 before doing anything with a claim which is despicable & will be brought to finance ombudsman attention

[chasnbons @chasnbons01]

@AvivaUK Msg sent ridiculous that I've put all the information in my message but the 1st reply is automated and asking for the same information I've given. Way too much automated stuff & not enough humans actually prepared to ring some1 in distress back can you make it more difficult?

[chasnbons @chasnbons01]

@AvivaUK George has supposedly looked into this & I've told you what's been said. Why can't I speak to a manager on the phone & why has every1 I've spoken to had a foreign accent & don't seem to care? Are you no longer based in the UK because you used to be a decent caring company!