ChatIQ

ChatIQ - AI-powered omnichannel customer support platform for your business.

[ChatIQ @chat_iq]

Delays are among the most common causes of customer complaints.

One highly effective solution for delays is to use an #OmnichannelCustomerSupport service.

With ChatIQ, you can also integrate an AI-powered Chatbot to answer the most frequently asked questions within seconds.

[ChatIQ @chat_iq]

3) When you want to move the conversation to the channel that provides a better user experience

Learn more about how ChatIQ can assist you in using an omnichannel strategy on our website: https://t.co/OVBbdj055O

[ChatIQ @chat_iq]

In 2022, the advantages of an #omnichannelexperience are more obvious than ever before. Customers are increasingly online, requiring more digital channels to connect with the companies.

[ChatIQ @chat_iq]

We have highlighted a couple of cases to understand when you need an omnichannel customer service strategy.

1) When you want to authenticate customers for security reasons

2) When you don’t want third-party platforms eavesdropping on the conversation

[ChatIQ @chat_iq]

🔵 Foodtech Industries
“Where is my order”, “I received an incorrect product”, “My payment didn’t go through”, etc. are answered within a couple of seconds.

Contact us and start creating more personal connections with your customers now: https://t.co/OVBbdj055O

[ChatIQ @chat_iq]

Chatbots are here to change the game.

For customers, #chatbots mean faster replies, better customer service, easier sales flow, and a more personal connection with the companies they purchase from.

[ChatIQ @chat_iq]

🔵 Banking Industry
A chatbot is available 24/7, and with a 99% uptime, there’s no need only to work #bankers hours anymore.

[ChatIQ @chat_iq]

Provide outstanding service to your customers where they are, from voice to chat, SMS, email and WhatsApp in a single screen.

[ChatIQ @chat_iq]

5 key reasons to use @chat_iq 👇

Built for companies, enterprises and startups, @chat_iq helps you to communicate with your customers at any time and deliver personalized support across all communication channels.

Thread below🧵

[ChatIQ @chat_iq]

Continuous development and support
We've been developing and improving the platform every single day.

Responsive applications in different devices
Mobile apps that make it possible for customer support agents to handle customer enquiries right from their mobile phones.

[ChatIQ @chat_iq]

Designed to be modern
We are focused on building the best customer experience and our renewed design supports various features with a high-level user experience.

AI-Powered
We will help you to automate your company customer support service using our AI-powered chatbots.

[ChatIQ @chat_iq]

What do you use chatbots for?

A) Getting a quick answer 
B) Resolving a complaint 
C) Making a reservation 

Leave your answers below👇🏻

[ChatIQ @chat_iq]

3/3
In order for you to understand what your customers want you should gather direct, up-to-date feedback.

Contact us now to provide excellent #customersupport service at all stages of customer journey: https://t.co/OVBbdj055O

#omnichannelsupport #omnichannelservice

[ChatIQ @chat_iq]

Companies frequently assume they know what their customers care about. The result is that #customercare often settles on standard approaches to resolving issues that aren’t based on actual customer needs. Generally, #customerexpectations fall into 3 categories.

Thread below🧵

[ChatIQ @chat_iq]

2/3
- Interaction and care, consisting of comprehensive competence, personal attention, empathy, and simplicity and clarity.

All of the factors mentioned above are important, however, not all of them contribute equally to overall experience.

[ChatIQ @chat_iq]

What do you think, what really matters to customers?

A) Speed and flexibility

B) Reliability and transparency

C) Interaction and care

Leave your answers below👇🏻

[ChatIQ @chat_iq]

2/2
After closing a sale with a customer Chatbots can
-Gather feedback
-Ask for reviews
-Provide shipping updates
-Provide product info and tips
-Suggest complimentary items

Provide an interactive experience for users and build long-term trust.Deploy our AI-powered chatbots now.

[ChatIQ @chat_iq]

Did you know that #chatbots can help companies automate not only #customerservice, but also help in the pre-sales and post-sales support.

Thread below🧵

[ChatIQ @chat_iq]

1/2
In the pre-sales process Chatbots can help with
-Sales promotions
-Product suggestions
-Prompts to add items to cart
-Prompts to checkout
-Add-on suggestions