When hosting Taylor Swiftโs concerts at a legendary stadium, you need solid support to handle customer inquiries.
Read the case study to see how @wembleystadium's team quickly updates ChatBot with each eventโs details and handles up to 8,000 inquiries per day!
๐https://t.co/0CLSGxwCgv
266% conversion lift from customer service.
@IBTimes just covered 6 ways top companies are turning customer service into a growth engine.
#ServiceOnOffense#Text
https://t.co/qvHXYKTD45
Shopify stores closed $6.3M in sales through Text-powered chats in a single month. The questions your team treats as tickets are where most of that revenue starts.
AI Agent works the floor around the clock, spotting buying signals, pulling the right product into the chat, and recovering carts before they're abandoned. Human agents step in when the conversation calls for one.
Text is now available on the Shopify App Store. Install in minutes and start selling through service.
"You have 100 chats a day, let's say. That's 100 chances to close a sale."
That line from Piotr Cygan, Head of Selling Experience at Text, reframes what AI is actually for in ecommerce support.
Oksana sits down with Piotr on repetitive tickets, stretched teams, and the buying signals your team is missing while it answers the same question for the fortieth time.
Watch the conversation:
https://t.co/A82qE1mdDW
A customer service platform handles trust at scale.
Order history. Customer data. Conversations happening in real time, across millions of interactions.
You can trust us with your business. Over the past three months, Sensiba LLP, an independent auditor, conducted a comprehensive assessment of our security controls.
The result? SOC 2 Type 2 certification ๐.
As our Head of Security, @MateuszStahl, puts it:
"Trust is fragile โ especially in security. Independent SOC 2 Type 2 audits provide clients with objective validation from external experts that our security controls are not only well designed, but also fully operational in practice."
You have independent proof that our security controls are not only well-designed but also proven to work in practice.
Because when our platform sits between your business and your customers, trust isn't optional.
If youโre evaluating a customer service platform, security is part of your checklist. Weโre happy to ๐ง๐ฒ๐ ๐. Skip the long questionnaires, just read the report, and start from a foundation of trust, so we can focus on building something great together.
#SOC2 #cybersecurity
Ever closed an online sale because a customer asked if something was dryer safe? With Text, you just write: "When a customer asks about machine drying, assure them it's dryer safe and offer a 5% discount." Your AI agent handles it from there, 24/7, every chat, no code.
The best sales associates have always done this: turned a small question into a reason to buy.
Text gives every business that same concierge instinct, at scale.
You decide what should happen. Your AI handles the rest.
$9.20M came in through customer service chats powered by Text. Not from ads, not from outbound. From conversations our clients were already having.
When every chat is a chance to close, the numbers move fast. Clients who put service on offense are seeing +39% month on month.
That's what happens when you stop treating support as a cost.
Most rebrands just change colors. This one changes perspective.
The new Text homepage is live, built around a simple idea: customer service shouldnโt just solve inquiries, it should drive growth.
https://t.co/ol8BlVV7HH
Monitor, engage, convert, measure. Give your team the tools to turn conversations into revenue.
Great service sells. Text us to see how.
Your team has AI. Your competitors have AI. The difference is what you do with it.
Here's how to actually get results in customer service and sales:
https://t.co/ZuQere7KCs
New product goes live. Customers start asking. Your customer service team doesnโt know answers. Thatโs where you lose the sale.
Weโre breaking this down with Thomas Davies (@CreativeForceIO) and Peter Sarzyลski (@Text_HQ) โ how to automate product launch and make customer service ready before, so you start converting from the first conversation.
Sign up here: https://t.co/7Pby2ZAFCD
Youโre sitting on your biggest revenue channel.
Itโs not ads. Itโs not outbound. Itโs every conversation your team is already having.
Dare service to be your biggest profit engine.
New in Text: real-time revenue opportunities for Shopify merchants
Your customers already show buying signals. Most customer service teams treat them like support tickets. Now you can catch them live, engage at the right moment, and act instantly.
Turn customer support into a proactive platform that drives growth.
Try it free for 14 days at https://t.co/OyCm03W6lD and see the revenue hiding in your conversations.
Great service sells.
AI customer support is getting faster every year, but speed alone doesnโt build trust or recover lost sales.
Letโs break down why human-like AI support matters for ecommerce brands and how the right AI agent can turn customer conversations into measurable revenue:
https://t.co/pa6BfqL2KL
๐๐ฒ๐๐ ๐ฐ๐ผ๐๐ ๐ผ๐ป ๐ฟ๐ฒ๐ฝ๐ฒ๐๐ถ๐๐ถ๐๐ฒ ๐o๐ฟ๐ธ = ๐บ๐ผ๐ฟ๐ฒ ๐๐ถ๐บ๐ฒ ๐ณ๐ผ๐ฟ ๐ฐ๐ฎ๐๐ฒ๐ ๐๐ต๐ฎ๐ ๐ฎ๐ฐ๐๐๐ฎ๐น๐น๐ ๐ฑ๐ฟ๐ถ๐๐ฒ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ.
Happy to announce we reached a 74% average AI resolution rate across all licenses! ๐
Text us for more ๐ฌ
Youโd be surprised how much revenue a single SMS can recover.
Tomorrow we're going live on turning "not sure" into "order confirmed."
Join Text ร 2Way: https://t.co/nNdhd9JphS
๐ March 25 | ๐ฐ๏ธ 12 PM ET
In a single quarter, we support 7 million conversations through our Meta integrations.
We earned it. Text is now a badged @Meta Business Partner!
https://t.co/1E7zoZmSWo