@lufthansa You want me to see another DM????? How about opening all the DM’s I am sending you??????????????? @CEO Lufthansa, what are you doing about this?
@lufthansa it’s now been over a month and still no response from your customer relations team and now the team is not even responding to DM!!!! Extremely frustrating and poor service by Lufthansa
@lufthansa This has already been sent number of times on emails and DM’s. If you check your records for conversation, you will
Find all the information
@lufthansa FB ID 41943395 My flights were delayed on both journeys & despite complaining numerous times, your complaints team haven’t acknowledged my complaint or responded to any of my emails, despite chasing numerous times. It’s now 4 weeks. unprofessional & unacceptable
@KennedyShel@TheRAC_UK They did the same to me in midlands. I broke down in the live lane on dual carriageway. Please came within 5min of ringing them, RAC never turned up. Phoned me at 9pm saying they are on the way and I had broken down at 4:30pm. Police had to intervene to get me and my car moved
@RAC_Care As per other email from your colleague, you guys have no genuine interest in investigating what went on. Have this been escalated to the attention of your CEO & @financialombuds
@TheRAC_UK @RAC_CEO_DaveHobday
Escalation to CEO - Dave Hobday & ombudsmen
broke down on an busy live dual carriageway a life-threatening situation where I was left completely stranded for 4+ hours without any support from RAC, whilst WMpolice waited with me & had to intervene