Rui Chaves

[Rui Chaves @Chaves203]

@JetBlue Our family will NOT be flying @JetBlue again unless this is made right. @JetBluecares #JetBlue #CustomerService

[Rui Chaves @Chaves203]

@JetBlue this was an absolute disaster. Attempted to fly return leg IAH>JFK with my family (my young son, senior father and brother) after a World Cup match in Houston. 6:13pm flight delayed 5x over 3 hrs with ZERO explanation - then cancelled entirely.

[Rui Chaves @Chaves203]

@JetBlue For comparison: when Delta cancelled a flight on us, they got us on another direct flight same day. Night and day difference.

This cost my family thousands in missed wages, a hotel, meals, extra day of parking at destination lot, a wasted vacation day as well as missed time home

[Rui Chaves @Chaves203]

@JetBlue "Compensation"? A hotel only if we accepted your bad rebooking, and a $12/ticket food voucher - doesn't even cover a bottle of water and chips at the airport.

IAH JB phone screens. No help, no answers, no accountability.

[Rui Chaves @Chaves203]

@JetBlue Rebooked us on a multi-leg flight the next day - 8.5 hrs for what was a 3.5 hr nonstop we paid a premium for. Earlier cancelation could have allowed us to find an alternate flight same day - now the working adults unexpectedly miss a day of work.

[Rui Chaves @Chaves203]

@mattysis12 they paying you to promote? LOL

[Rui Chaves @Chaves203]

@miker0d86 care to join the #PhillipRiversSucks fan club?

[Rui Chaves @Chaves203]

@miker0d86 LIKE. peety got good genes

[Rui Chaves @Chaves203]

@MatthewBerryTMR how about watching him throw down 34 points on my bench while vincent jackson forgets how to catch. OUCH