oluwasegun

Building @eusate_ai | Software engineer

[oluwasegun @chefabiodun]

Hey siri, play me star by Fireboy 🥹

[eusate @eusate_ai]

🚀Meet EUSATE.
AI-powered support that feels human.
Coming soon... Stay tuned for more news...

[eusate @eusate_ai]

Every vote, every contribution, every act of civic engagement helps shape the nation we want to see.

As we celebrate Democracy Day, let us remember that progress is built when citizens are informed, involved, and committed to a better future for all.

Happy Democracy Day, Nigeria.

[eusate @eusate_ai]

The economics of AI in customer support — facts only, no spin

1/ Businesses spend ~$1.3T/year handling customer inquiries. (IBM Institute)

2/ Conversational AI projected to cut agent labour costs by $80B by 2026. (Gartner)

3/ In practice:
→ Cost per ticket drops
→ Response time on common queries: hours → seconds
→ Humans move to complex, relationship-level work

4/ This isn't a replacement story. It's a restructuring story.

The teams that win will treat AI as infrastructure — not a shortcut.

[eusate @eusate_ai]

Did you have a good night sleep or you spent the night attending to customers?🌚

[eusate @eusate_ai]

What’s the point of the weekend
When you’re weak when it ends🫠

[eusate @eusate_ai]

Monday Resolve 💡 — Final resolve of April.

We resolve to be ready before we're needed.

The best support systems aren't built in response to crisis — they're built before it arrives.

We've spent this month getting ready. Our launch is close.

What are you getting ready for?

[eusate @eusate_ai]

Welcome to May🥂🧡

[eusate @eusate_ai]

“How will I rest with all these customer requests?”

A certain CEO right now 😂😂

[eusate @eusate_ai]

AI isn't coming for customer support jobs.

But it IS coming for the parts nobody actually likes doing.

A thread on what the data says 🧵

[eusate @eusate_ai]

3. What's shrinking: FAQ copy-paste, manual ticket routing, first-response lag.
What's growing: AI oversight roles, complex escalation, CX strategy.

The real question:
Not "will AI take my team's jobs?"
But "am I ready to work with AI before my competitors are?"

That's the only edge that matters in 2026.

[eusate @eusate_ai]

1. AI handles 30–40% of Tier 1 support tickets repetitive, scripted, high-volume.

2. Most companies adopting AI for support aren't cutting teams. They're redirecting them.

[eusate @eusate_ai]

What do you know about Eusate?🫠

[eusate @eusate_ai]

Have you taken time to understand what your customers want?

[eusate @eusate_ai]

In the words of a wise man
“2 can play” ~ epa

[eusate @eusate_ai]

Most businesses think they have a customer support strategy...until their team goes offline.

A thread🧵

[eusate @eusate_ai]

Eusate isn’t built to replace humans. It’s built to remove the repetitive work that slows them down.

The endless FAQs, repeated questions, and the constant back-and-forth.

Eusate handles the routine, humans handle the moments that matter most.

[eusate @eusate_ai]

Chatbots follow scripts, Eusate understands conversations.
There’s a difference. Choose Eusate today.
https://t.co/Ws3KvL1uQf

[eusate @eusate_ai]

Customer support is no longer just about replying messages.

Eusate helps businesses deliver intelligent, AI-powered support across every channel without the chaos.

Visit https://t.co/Ws3KvL1uQf to explore better customer support.

[eusate @eusate_ai]

Monday Resolve 💡

This week, we resolve to use technology to be MORE human, not less.

The best AI doesn't replace empathy. It creates room for it.

When AI handles what doesn't need a human, humans can finally focus on what only they can do.

What does that look like for your team?

[eusate @eusate_ai]

Customers aren't asking for the moon.

Scroll to see what they actually want😁👇
🧵🧵

[eusate @eusate_ai]

We're hiring a Marketing Lead at Eusate
Your mission: Get us 30 businesses by Q4

We need a hustler who:
* Loves physical marketing & events
* Can do direct outreach
* Thrives in early-stage chaos

Remote, Lagos preferred
Apply: https://t.co/yVDYRJdQPy