15 DAYS. ZERO RESOLUTION. ONLY EXCUSES.
This has been one of the worst customer service experiences I have ever faced.
@Flipkart delivered a damaged Godrej refrigerator and, for the last 15 days, has failed to take responsibility. Your delivery partners have repeatedly refused to pick up the damaged product, even after:
A replacement was approved.
Multiple pickup requests were raised.
I followed every instruction given by your customer support.
Every time I contact support, I receive the same scripted response: "Please wait." Then another pickup is scheduled, only for your delivery partner to refuse the pickup again.
If your own delivery partners are unwilling or unauthorized to collect returns, why are you accepting return requests in the first place? Why should customers pay the price for Flipkart's complete operational failure?
I have wasted 15 days, made countless calls, coordinated with multiple delivery partners, waited for technicians, and still have a damaged refrigerator occupying my home. This is not poor service—it is negligence and complete disregard for customers.
Some customer support executives and delivery personnel have also behaved rudely and unprofessionally, making an already frustrating situation even worse.
What is even more shocking is that Flipkart Customer Support told me that Flipkart is "only a marketplace" and that this is a Godrej issue because they only delivered the product. If that's your position, then why is Flipkart accepting payments, processing return requests, approving replacements, and repeatedly scheduling pickups that your own delivery partners refuse to complete? Passing responsibility to the brand after taking the customer's money is completely unacceptable.
Stop creating tickets. Stop giving false assurances. Stop making customers repeat the same process.
I demand an immediate pickup by an authorized team and a full refund without any further delay.
@Flipkart@FlipkartSupport@ekart@jeeves@_sachinbansal@binnybansal #Flipkart #ConsumerRights #CustomerService #Refund #PoorService @jagograhakjago@GodrejAppliance@GodrejEnt_group #Godrej
After waiting 20 days, my issue with @Flipkart is still unresolved.
I ordered a Godrej refrigerator that was delivered in a damaged condition. I reported it immediately and requested a replacement/refund. Instead of resolving the issue, I was made to wait for 20 days with repeated promises, multiple pickup requests, and endless calls to customer support.
Now, after wasting nearly three weeks of my time, Flipkart says the only option is to raise a new return request. I already know what will happen—Ekart will cancel the pickup again, and I will be forced to start the entire process from scratch.
As "compensation," I was offered a gift card. I had no real choice but to accept it because rejecting it would have meant losing a significant amount of my money. That is not a fair resolution for a genuine complaint.
In my experience, Amazon has handled customer issues far more efficiently and transparently than Flipkart. This entire experience has completely eroded my trust in Flipkart's after-sales service.
My experience with Ekart has also been extremely disappointing. Pickup requests were repeatedly canceled or refused despite being approved by Flipkart, leaving customers to suffer for mistakes that were not theirs.
💛❤️Kannada is one of India's oldest and richest languages. Customers in Karnataka deserve the dignity of being able to explain their problems in Kannada. Denying proper Kannada language support is not just an inconvenience—it shows a lack of respect for millions of Kannada-speaking customers who contribute to your business. Please value Kannada and the people of Karnataka. ಕನ್ನಡಿಗರಿಗೆ ಅವರ ಭಾಷೆಯಲ್ಲಿ ಸೇವೆ ನೀಡುವುದು ಗೌರವ, ಉಪಕಾರವಲ್ಲ. 💛❤️
Customers deserve accountability—not endless tickets, scripted responses, and repeated delays.
I hope Flipkart finally takes responsibility and resolves this issue instead of forcing customers to restart the same process over and over again.
#Flipkart #Ekart #CustomerService #ConsumerRights #Refund #Replacement #Bengaluru #Kannada #Kannadigas #Karnataka @KarnatakaSangha@karavekendra #kannadarakshanavedike #BoycottFlipkart
15 DAYS. ZERO RESOLUTION. ONLY EXCUSES.
This has been one of the worst customer service experiences I have ever faced.
@Flipkart delivered a damaged Godrej refrigerator and, for the last 15 days, has failed to take responsibility. Your delivery partners have repeatedly refused to pick up the damaged product, even after:
A replacement was approved.
Multiple pickup requests were raised.
I followed every instruction given by your customer support.
Every time I contact support, I receive the same scripted response: "Please wait." Then another pickup is scheduled, only for your delivery partner to refuse the pickup again.
If your own delivery partners are unwilling or unauthorized to collect returns, why are you accepting return requests in the first place? Why should customers pay the price for Flipkart's complete operational failure?
I have wasted 15 days, made countless calls, coordinated with multiple delivery partners, waited for technicians, and still have a damaged refrigerator occupying my home. This is not poor service—it is negligence and complete disregard for customers.
Some customer support executives and delivery personnel have also behaved rudely and unprofessionally, making an already frustrating situation even worse.
What is even more shocking is that Flipkart Customer Support told me that Flipkart is "only a marketplace" and that this is a Godrej issue because they only delivered the product. If that's your position, then why is Flipkart accepting payments, processing return requests, approving replacements, and repeatedly scheduling pickups that your own delivery partners refuse to complete? Passing responsibility to the brand after taking the customer's money is completely unacceptable.
Stop creating tickets. Stop giving false assurances. Stop making customers repeat the same process.
I demand an immediate pickup by an authorized team and a full refund without any further delay.
@Flipkart@FlipkartSupport@ekart@jeeves@_sachinbansal@binnybansal #Flipkart #ConsumerRights #CustomerService #Refund #PoorService @jagograhakjago@GodrejAppliance@GodrejEnt_group #Godrej
Hi Bengaluru folks, Don't buy metro tickets online.
@OfficialBMRCL Amount got deducted for the tickets but haven't got the tickets, Could you help us with this issue?
The customer care number is not responding.#nammametro#Bangalore#bengloremetro#bmrcl