Chetan

Hospitality, Hotel Marketing, eCommerce, CRM, Loyalty and travel.

[Chetan @chetmuse]

@JioCare Still not able to send DM

[Chetan @chetmuse]

@JioCare @reliancejio Pathetic service in Navsari. Elderly parents’ set-top box is broken. Local store missed 2 appointments. Call centre is unreachable. Sorting this from abroad is a nightmare. Escalate urgently! Ready to DM details.

[Chetan @chetmuse]

@JioCare I am unable to send you a DM due to X's messaging restrictions. Please follow me so I can share the account details privately.

[Chetan @chetmuse]

@AirIndiaX Have tried over and over. Don't get OTP by email either. Based on chat with the support team, I suspect it has to do with overseas number too.

[Chetan @chetmuse]

Imagine if @SingaporeAir, @AirAsia, @QatarAirways only let domestic numbers get OTPs for logins! Their 'global' presence would soar, right? 😉 @AirIndiaX @SuratAirportSTV, excluding int'l guests isn't exactly 'customer happiness.' #AirlineLogic

[Chetan @chetmuse]

@AirIndiaX Cannot login to website, app or sign up to loyalty because OTP is sent only to domestic mobile numbers. Cannot even manage booking without logging in which remains impossible without OTP. (am an NRI with overseas mobile number.) Trying since Nov. '24.

[Chetan @chetmuse]

@SuratAirportSTV @IndiainThailand @AirportsTH @RTCGinMumbai @meaMADAD @AirIndiaX Not sure this is going anywhere. I have already booked my incoming flight to Mumbai. Will cancel the STV leg in another day or so. :(

[Chetan @chetmuse]

@SuratAirportSTV @IndiainThailand @cbic_india @meaMADAD @MoCA_GoI @Pib_MoCA True. For the two with foreign passports and e-Visas, the entire party will have to change their arrival plans.

[Chetan @chetmuse]

@SuratAirportSTV @AirIndiaX Sadly, https://t.co/lhoqaD5JoT

[Chetan @chetmuse]

@SuratAirportSTV @AirIndiaX I am reasonably confident that I was the first passenger to book the first flight from Bangkok to Surat. Becuse of two of the five passengers with eVisa I may need cancel and book with another airline to India. At least I should be able to fly back from STV!

[Chetan @chetmuse]

@SuratAirportSTV @AirIndiaX Will do my best. Thank you for your guidance and encouragement so far!

[Chetan @chetmuse]

@SuratAirportSTV Still trying to change to sticker visa. Embassy here in Bangkok has been less than helpful. They have no control over eVisa cancellation which needs to happen before they can issue a sticker visa. Waiting for a second response from eVisa team on this.

[Chetan @chetmuse]

@SuratAirportSTV How about OCI? No issues with processing OCI holders?

[Chetan @chetmuse]

@SuratAirportSTV Arriving in STV with some family members holding Thai passports. Is STV able to process E-Visa and OCI? Very confusing considering there is a direct flight now. Who should know? Do I need to apply for normal visas for them?

[Chetan @chetmuse]

Can't wait to meet everyone at the Direct Booking Summit in Bangkok next month!

I will talk about 'Capitalizing on guests' changing digital habits to boost direct bookings.'

See you there.
#hotelmarketing #directbooking #revenuemanagement #dusithotelsandresorts

[Chetan @chetmuse]

No more rooms, but there is always room for more! 😅

#hotelhumor #hotelmeme #hotels #hospitalityindustry #hotelier

[Chetan @chetmuse]

With this first post of the year, I'd like to wish all of my readers and hospitality professionals a prosperous 2023!

#hoteldistribution #revenuemanagement #hotelmarketing #hospitalityindustry #hoteliers

[Chetan @chetmuse]

𝗧𝗵𝗲 𝘁𝗼𝗽 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗵𝗼𝘁𝗲𝗹𝘀 𝗺𝘂𝘀𝘁 𝗮𝘃𝗼𝗶𝗱 𝗶𝗻 𝟮𝟬𝟮𝟯
Everyone I speak with is upbeat about the coming year. This year may be the closest to normalcy since the pandemic. It is easy to get carried away or feel laid-back. Hotels should be aware of🧵

[Chetan @chetmuse]

⛔𝗡𝗼𝘁 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝘁𝗲𝗮𝗺 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝘀: So much will have changed because of technology, guest behavior, business mix, and other trends. If you do not change your team structures, it is a recipe for disaster.

What are the most concerning issues for you in 2023?