Chiranth Sreenivas

Management and Healthcare professional. Love history, economics and geopolitics

[Chiranth Sreenivas @chiranth87]

@EurekaforbesIN I am afraid, your reactive resolution is not how customer service works. Why cant you have well-trained customer representatives? Why does everything need SM escalation for customers to be heard?

[Chiranth Sreenivas @chiranth87]

@EurekaforbesIN Hello, my platinum AMC is about to end this Oct, requiring a mandatory service visit before that. Wondering the point of having an app if even despite scheduling a service, I have to re-book via phone. To top it all, the customer support is quite incompetent.

[Chiranth Sreenivas @chiranth87]

The service agent was not only not able to resolve the issue, had a hard time understanding what the agent was saying. I am re-considering the AMC for the water filter and explore other options. @EurekaforbesIN

[Chiranth Sreenivas @chiranth87]

@FirstClubIndia Cc @firstclubcare

[Chiranth Sreenivas @chiranth87]

@FirstClubIndia The most terrible customer support for a quick commerce agency. Delivery promised for 35 mins, waited for more than an hour. Help feature only has AI chatbots with no option to speak to a real person. Better to stay away from this pathetic service

[Chiranth Sreenivas @chiranth87]

To top it all, items are missing in the order @FirstClubIndia would really want to know the reason behind this pathetic service

[Aravind @aravind]

GoI accepts demands of protestors and even gets a sitting MP without any scam charges to resign. Hope it kindly considers all our India SM warriors' humble requests to appoint a full time minister for MIB who understands the Gen-Z & SM. Someone who listens to the public and acts.

[Chiranth Sreenivas @chiranth87]

Despite raising multiple requests, no technician visits even when he is assigned. Call the customer care, the service agent pooja responds with utter contempt. This is my last AMC purchase. Here are the detials. You need to teach your CC agents some empathy.

[Chiranth Sreenivas @chiranth87]

@JioCare Cc @jagograhakjago

[Chiranth Sreenivas @chiranth87]

@JioCare Sorry, it is the same update again and again. The same delivery agent is assigned and his number is switched off since yesterday. This is pathetic

[Chiranth Sreenivas @chiranth87]

@JioCare What is the update on this? The responses are running in a loop. Either assign someone to deliver or pay my money back. This is horrible stay away from #JioMobile

[Chiranth Sreenivas @chiranth87]

@JioCare What does it take for me to take a consistent and clear resolution from your end. Each time I call, I get a different response. I need my sent delivered or full refund. Best for everything to stay away from #Jiomobile @JioCare

[Chiranth Sreenivas @chiranth87]

@JioCare Sent details via DM

[Chiranth Sreenivas @chiranth87]

@MGSupportIndia Received no calls from you. Please DM me

[Chiranth Sreenivas @chiranth87]

Hey @MGSupportIndia it has been more than 48 hrs, the timeline your team had provided to me to resolve this. Why is there no update? I would like a complete refund if you are unable to. @jagograhakjago

[MG India Support @MGSupportIndia]

@chiranth87 Hi @chiranth87, This certainly is not the experience we would like you to have. Allow us an opportunity to look into this for you. Request you to share your contact details via DM to look into it.

[Chiranth Sreenivas @chiranth87]

@MGSupportIndia @MGSupportIndia I would like a complete refund of the amount in the next 48 hours. Terrible experience dealing with your customer support.

[Chiranth Sreenivas @chiranth87]

@MGSupportIndia Over last few days, I have tried calling, emailing, and texting your team regarding my 1 year SaaS subscription not working despite payment going through. I have been tossed around with useless suggestions like uninstall app and re-install. I need simple answers

[Chiranth Sreenivas @chiranth87]

@MGSupportIndia No one has reached out. They called me while I was in transit, and asked them to call back. No no response yet

[Chiranth Sreenivas @chiranth87]

@MGSupportIndia Details sent

[Chiranth Sreenivas @chiranth87]

FYI, I use an MG Windor EV Pro and had subscribed to the 1 year SaaS last week, But have not been able to use any of the premium features. I demand a complete refund @MGSupportIndia