@SkyHelpTeam As i said i don't have that. The 'star treatment' in your emails is off the mark, this is a new user set up issue. Thanks for your help but it really isn't good customer service.
@SkyUK why is my package saying to upgrade to use catchup? As a new customer this is really shoddy, I have the full HD Sky Q package and the online help tool is awful.
@SkyHelpTeam i've tried that and have been told it would charge me for the call and it's over a 20 minute wait time, could you not arrange for someone to call me as it's your issue? as a new customer this is really poor.
@O2 I need to speak to someone with a clear connection for proof of port and upgrade for my insurance. Service so far has been appalling and unintelligible. Could you please give me a direct number to call?