Chloe Chescoe

Uk based PR professional. Lover of animals, a good tv series, gin and did I mention gin? 🤙🏼🌸🌺

[Chloe Chescoe @chloe_chescoe]

Hi @SkyHelpTeam, one advisor told us that @WeAreOpenreach abandoned fixing our line because we want another provider. He lied to us. Another of your advisors has told us that this was wrong. Your advisors are huge liars, your customer service is the worst I’ve ever experienced.

[Chloe Chescoe @chloe_chescoe]

Now told it’ll be another week of no broadband. That’ll bring it to a total of 14 days of no broadband in an area of no 4G, 3G or cellphone service.
Do @SkyHelpTeam think this is in anyway acceptable? @WeAreOpenreach PLEASE FIX THIS NOW!!!

[Chloe Chescoe @chloe_chescoe]

The @SkyHelpTeam saga continues… ‘we will call you back tomorrow (now today) at 1.15pm’. I’ve gone to a cafe to receive said call (we have no service at home) and I’m still waiting… when will you come through on your promises?

[Chloe Chescoe @chloe_chescoe]

@SkyHelpTeam .@SkyHelpTeam taking this offline and still not reading or understanding what I’m saying. After speaking to 11 advisors who have told me different and wrong things, do you think I want to speak to another advisor?! No I want it fixed!

[Chloe Chescoe @chloe_chescoe]

One week of no @SkyHelpTeam broadband and we’ve been on the phone everyday. @weareopenreach have let us down and don’t understand or care for an emergency. We are remote workers in a dead zone for 4G and service relying on broadband otherwise I can’t make a living. Come on!?

[Chloe Chescoe @chloe_chescoe]

@SkyHelpTeam @SkyHelpTeam @WeAreOpenreach, what do we have to do for you to fix the broadband so we can resume work?! This has been the worst service I’ve ever had, and I’ve been paying for broadband for a long time!

[Chloe Chescoe @chloe_chescoe]

Let’s play a game of what @SkyHelpTeam advisors have said to me this week:
Advisor 1 - it’ll be fixed tomorrow (Monday 29 July)
Advisor 2 - it’ll be fixed on Saturday because your high street is too busy. Context - we live in a rural Cotswold village - it’s never that busy.

[Chloe Chescoe @chloe_chescoe]

@SkyHelpTeam Advisor 8 - yes openreach will be fixing it tonight and you’ll have an update Monday. There is nothing we can do for you.
Advisor 9 - yes @WeAreOpenreach attended last night and they couldn’t fix the problem so are coming back again tonight and IT WILL HAVE TO BE FIXED BY THEN.

[Chloe Chescoe @chloe_chescoe]

@SkyHelpTeam Advisor 6 - I’m not sure who said you can speak to @WeAreOpenreach but you can’t. You have to wait until Saturday there is nothing we can do for you.
Advisor 7 - I’m going to call openreach myself and get this sorted for you. I’ll call you back tomorrow at X time. No phone call

[Chloe Chescoe @chloe_chescoe]

@SkyHelpTeam Advisor 5 - wow you’ve been 72 hours without broadband, I actually have a number for @WeAreOpenreach you can try. Calls - you have to speak with your provider you can’t speak to an engineer

[Chloe Chescoe @chloe_chescoe]

@SkyHelpTeam Advisor 3 - it’s not happening on Saturday, who told you that. It’ll be done tomorrow morning call back. 
Advisor 4 - I don’t know who told you it’ll be fixed by today but it’s definitely Saturday. Your high street is too busy. There is nothing we can do for you.

[Chloe Chescoe @chloe_chescoe]

@charelizand What ever happened to a good old fashioned 'congratulations on your new job' reply. Some people these days...

[Charlotte Andrews @charelizand]

Bloody hell I’ve just been offered a permanent Journalist contract at the BBC!! I didn’t really know how to celebrate (because covid) so I’ve bought myself a Colin the Caterpillar cake and I’m eating the whole thing in the bath.

[Herbert Smith Freehills Kramer @hsfkramer]

Applications are open for the Women's Leadership Conference 'Pitch Perfect' competition, hosted by IOD NI. We are so pleased to be sponsoring this event, which gives female entrepreneurs the opportunity to win £4k for their businesses. Apply today: https://t.co/RLW0PWOZGX

[Chloe Chescoe @chloe_chescoe]

This is a real test of our defence system. Shoot the drones down and help everyone get home for Christmas NOW. #GatwickDrone @Gatwick_Airport

[Chloe Chescoe @chloe_chescoe]

@ZellnerLaw #askzellner how is SA feeling about what’s happened today? And when are you expecting a decision?

[Chloe Chescoe @chloe_chescoe]

@nsandihelp Premium bonds, and I made the withdrawal last night online. Just wondering if I have to wait 24hrs or so?

[Chloe Chescoe @chloe_chescoe]

@nsandihelp how long does it take for fund to come through to your bank account once you cash in?