Chorus NZ

Official Twitter account for NZ’s largest telecommunications utility, rolling out ultra-fast broadband (UFB) to 87% of the fibre footprint.

[Chorus NZ @ChorusNZ]

@intocryptoast @Starlink Glad to hear you have found a service that works for you. Unfortunately just having a cable in the ground does not mean Fibre is available. If you are interested, would be happy to take a look at what's up if you flick us a PM with your address. ^RH

[Chorus NZ @ChorusNZ]

@GetYurOwnz @FortniteANZ This is concurrent load on the network. How's that got anything to do with performance? ^RH

[Chorus NZ @ChorusNZ]

Huge Fortnite update on Friday night caused the largest ever traffic peak on the Chorus network at 4.39Tbps. @FortniteANZ That's an incredible 1 Terabit-per-second more than normal. No issues though because we aim to make our network as #CongestionFree as possible

[Chorus NZ @ChorusNZ]

@gobriango19 Hi there, unfortunately a technician assigned at 7:42 PM wouldn't have stayed on site overnight. If there haven't been any updates yet, it's likely the investigation continued after they finished for the day. Send us a PM and we'll be happy to check it out for you ^VE

[Chorus NZ @ChorusNZ]

@paulhannon As we have discussed at length before Paul, your provider needs to troubleshoot with you. If they believe the issue lies with the Chorus network then they should raise a fault ticket so that our technical team can investigate further. ^RH

[Chorus NZ @ChorusNZ]

@jimtora @onenzofficial I would hazard a guess that its probably a records issue. Happy to take a squiz if you PM us the addy. ^RH

[Chorus NZ @ChorusNZ]

@shydragon22 No problem 😊 Glad to hear it's all up and running again 🙌^VE

[Chorus NZ @ChorusNZ]

@MunYelin17753 @MercuryNZ Appreciate your frustration! This was a very challenging fix with access issues and health & Safety concerns due to a very busy road. Our crews worked hard in challenging conditions to splice very large Fibre bundles and restore services as quickly as we could. ^RH

[Chorus NZ @ChorusNZ]

@WolfyyNZ Am I missing something here? What would you like us to hurry up with? ^RH

[Chorus NZ @ChorusNZ]

@Michaeldownunda @saltyreigns Hey Michael, that does not sound quite right. Could you please flick us a PM with your address so we can look into it. ^RH

[Chorus NZ @ChorusNZ]

@PaulNorman79725 The contractor was on site and worked hard yesterday to restore power. Services are back for a number of properties. However it appears a 2nd issue has been identified. We will do our best to get the electrician out again to complete the restoration of services. ^RH

[Chorus NZ @ChorusNZ]

@PaulNorman79725 I appreciate where you are coming from Paul, but we cannot force people to work any faster than they are willing. Especially given its the holidays when people would rather be spending time with family.

[Chorus NZ @ChorusNZ]

@ben79nz Looks like that's an automated response Ben, probably been through layers of approvals before being used. I'm sorry to hear you feel that way. I would be more than happy to pass along your feedback to our billings team. ^RH

[Chorus NZ @ChorusNZ]

I'm sorry to hear you were having issues Ruprecht. Our broadband map reflects known outages based on reports from broadband providers or service alarms from our cabinets/exchanges. If your service is out your provider needs to troubleshoot and if they cant resolve it then they will need to log a fault, so that we can send a technician to investigate. ^RH

[Chorus NZ @ChorusNZ]

@paulhannon We would be more than happy to take a look Paul, if you flick us a DM with your address. ^RH

[Chorus NZ @ChorusNZ]

@SueMc123 Hi Susanne, if you wish to disconnect copper cable from your property, please fill out the webform below https://t.co/9r6CBXzqMz or contact Network Services on 0800 463 896. ^MS

[Chorus NZ @ChorusNZ]

I'm sorry to hear that Paul. I don't see any works (planned or unplanned) in the Hobsonville area that should be affecting you. I could potentially be missing something, happy to check if you want to flick us a DM with your address. Your provider should also be available to help you troubleshoot and if they believe the issue lies with Chorus, they can raise a fault. ^RH

[Chorus NZ @ChorusNZ]

@BIGDaddyPigBaby That certainly is not right at all. This sort of behaviour is not typical of legitimate Chorus staff and it is not condoned or acceptable in any way. We have sent you a DM for further details ^MM