2degrees

Fighting for Fair in mobile, broadband and business. NZ's fairest telco 👏

[2degrees @2degreesmobile]

@XboxPleaseFix @SparkNZ Hey there, we're sad to see you go! If you'd like us to look into anything for you please pop us a private message on Facebook. Thanks, ^Harry.

[2degrees @2degreesmobile]

If you’re still having issues with calling, please try restarting your device and calling after switching airplane mode on and off.
Thanks so much for your patience while we worked through this

[2degrees @2degreesmobile]

@XboxPleaseFix Thanks for reaching out! We love rewarding our customers with regular offers, competitions, and exclusive deals. If you're not currently on a contract, send us a private message on Facebook and our Care team can chat through the latest options available to you. Thanks, ^Harry

[2degrees @2degreesmobile]

@johnreader Kia ora John, we've raised this with the team to change! Thanks so much, ^Ro.

[2degrees @2degreesmobile]

@jamie_lee2208 Kia ora Jamie-Lee, this looks like it may be a SIM issue then! I'm sorry I'm not much help as I don't have the technical knowledge from the social team. If you message our Care team it may be more helpful that way, or can you try visiting one of our stores? Thanks, ^Ro.

[2degrees @2degreesmobile]

@HaggisKiwi Thanks for confirming Phil! I got back to your previous message before I saw this one. Sorry for the inconvenience but am glad it's working for you again! Cheers, ^Ro.

[2degrees @2degreesmobile]

@HaggisKiwi Kia ora Phil, sorry this is happening. Do other calls work ok? Can you please restart your phone first and see if that helps? If not, can you please give us a call on 0800 022 022 so our team can investigate? Thanks, ^Ro.

[2degrees @2degreesmobile]

@HaggisKiwi Kia ora Phil, are you still having trouble accessing your voicemail? Thanks, ^Ro.

[2degrees @2degreesmobile]

@Gypcee21 Kia ora, I'm not sure where you're based, but you can have a look at any outages on our network status page here: https://t.co/H4i2oWe6Sd . If you're still having trouble, please get in touch with our Care team for help! Thanks, ^Ro.

[2degrees @2degreesmobile]

@42ndtruth Kia ora, if you send us a private message on Facebook with your mobile number details our Care team can look into this for you. Thanks, ^Ro.

[2degrees @2degreesmobile]

@johnreader @bzbetty Kia ora John, we’re not aware of a broader issue with fortnightly plans at the moment. This looks like an app bug triggered on renewal, and the steps above should fix it 😊 Betty - let me know if it helps, otherwise we can look at next steps. Thanks, ^Ro.

[2degrees @2degreesmobile]

@bzbetty @johnreader Kia ora Betty, John has the right idea! Please go into your app > click the three lines top left corner > select "deregister" > uninstall app > check phone system update > reinstall app > reregister. This should help, and if not please contact our Care team can help! Thanks, ^Ro.

[2degrees @2degreesmobile]

@bzbetty Kia ora Betty, we still have our data clock and you can still get our Free Data Hour on it! Thanks, ^Ro.

[2degrees @2degreesmobile]

@JJGrayF1 😍🩵

[2degrees @2degreesmobile]

@tilde_posting Kia ora, there's no update to share from us at this moment sorry. Thanks, ^Ro.

[2degrees @2degreesmobile]

@rudysix Kia ora Rudy, I'm very sorry to hear this. Our website here has where to send your complaint to: https://t.co/pUKBUsIHMz . I hope we're able to help you out! Thanks, ^Ro.

[2degrees @2degreesmobile]

@garyrichmond53 Thanks for confirming, Gary! Have a great night. Cheers, ^Ro.

[2degrees @2degreesmobile]

@simnil0707 Kia ora Nilesh, is this issue still persisting today? We have fixed a bug within the top-up section. If you're still having trouble, please give us a call on 0800 022 022 and our Care team can help! Thanks, ^Ro.

[2degrees @2degreesmobile]

@GeekeryNZ Kia ora Jonathan, that’s great to hear, I’m glad Orcon were able to get everything sorted for you! 😊 and absolutely, feel free to flick us a message on FB whenever you’re ready and we’ll be happy to help. Cheers, ^Ro.