Hey @mcclatchy, it should be illegal to send a 25 year customer an email that reads "[e]ffective as of your next payment, your rate will now be $4.15 per week plus applicable tax" and then bill $215 dollars without disclosing the annual price.
It's astonishing how much the California @DMVWeb has improved. I had a hiccup with a private party vehicle purchase (elderly seller filled out pink slip incorrectly) --live chat, get-in-line-now, and a 60 second window visit at the Carmichael DMV solved it. Nice work!