@Apple this a feature of the phone and one of its key selling points, how can you not support this?! Hugo at the store was reading through the guidelines on his iPad and said you will not offer a replacement? This is ridiculous! @AppleSupport
@Apple you boast that iPhone XS is waterproof for 30mins up to 2m deep. I drop mine in water for a second and Face ID doesn’t work, front camera unusable, volume buttons don’t work. But Milton Keynes store say won’t replace my 6month old faulty device?! 😡🤷🏻♂️ WHY?! @AppleSupport