Chris Hodgson

[Chris Hodgson @chrishodds]

What if returns weren’t just a cost centre?

They’re the moment customers remember most.

We’re rethinking returns—turning refunds into relationships.

🎯 Benchmark yours: https://t.co/viHpHpOkfI
🎤 Join our webinar 17 July: https://t.co/tbpJSaHXKP
#RetailExperience #OBTLive

[Chris Hodgson @chrishodds]

Let’s stop playing loyalty bingo with half-baked reward schemes.
Let’s build something that sticks.

#RetailReboot #NoMoreBingo #BehaviourThatMatters @OBTLive

[Chris Hodgson @chrishodds]

Loyalty isn’t about points.
It’s about purpose.

You don’t want customers who just come back.
You want customers who stick around because it means something.

That takes knowing what drives them—behaviours, motivations, micro-moments that actually matter.

[Chris Hodgson @chrishodds]

Because when people feel understood, they stay.
Not because they’re nudged or gamed—because they want to.

Algorithms don’t build loyalty. Emotion does.
(And yes, even in tech—that matters.)

#BuiltForHumans #RealEngagement #EmotionFirst #OBTLive

[Chris Hodgson @chrishodds]

You can’t fake being seen.
People know when they’re just another segment on a spreadsheet.

Real engagement starts with real understanding—of what actually motivates someone.

That’s why we don’t build for clicks. We build for connection.

[Chris Hodgson @chrishodds]

Big day for OBT Live with the launch of Dubai entity https://t.co/RBOXGqHFEd

[Chris Hodgson @chrishodds]

🎮 Exciting talk about the convergence of ecommerce & Web3 gaming in BLOOM model by @yukaichou. Engaging through gamification, immersing in the metaverse, and embracing Web3. A game-changer for the digital world! #Ecommerce #Web3 #Gaming #BLOOM #DigitalC… https://t.co/5Pmes0gboZ

[Chris Hodgson @chrishodds]

"Embrace the power of WordPress! Your journey begins with the first post. Customize it, delete it, and let your creativity flow. #WordPress #Blogging #Creativity"
https://t.co/30W1nCmR5t

[Chris Hodgson @chrishodds]

Unlocking the potential of children through roleplaying is a powerful tool for shaping their beliefs and behavior. Discover more insights in "The Power of Roleplaying in Children" by Yu-kai Chou. #Roleplaying #ChildDevelopment #YuKaiChou #10KHrsOfPlay
https://t.co/DRMyTL32AO

[Chris Hodgson @chrishodds]

Unleash your true desires! Don't let fear or conditioning hold you back. Embrace what you "want to want" in life. Dive deeper into this thought-provoking concept in @yukaichou's upcoming book, "10,000 Hours of Play." #ExploreYourLife #DreamBig
https://t.co/w4JO9u2Pme

[Chris Hodgson @chrishodds]

🎮 Discover the innovative Thornbush Weakness game design technique from Yu-kai Chou. Positioning weaknesses to become strengths - a game-changer for the industry! #GameDesign #GamingInnovation #ThornbushWeakness 🎮
https://t.co/tPvSD31PWK

[Chris Hodgson @chrishodds]

Curious if being polite to AI yields better answers? Experimented with ChatGPT to find out. Read about my findings and share your thoughts! #AI #ChatGPT #Experiment #Politeness
https://t.co/VgpUhfJ6kp

[Chris Hodgson @chrishodds]

The landscape of customer engagement is rapidly shifting. In this digital era, engagement is no longer a one-way street; it's a dynamic journey of interaction and personalization. At OBT Live, we're exploring how gamification can transform this journey into an immersive narr…

[Chris Hodgson @chrishodds]

Exploring #LiveOps: More than a gaming trend, it's a shift towards interactive, evolving experiences. Stay ahead in the game. #TechInsight #GamingFuture #OBT

[Chris Hodgson @chrishodds]

🎥 Fascinating TED Talk by Greg Brockman on the incredible potential of ChatGPT! Discover the inside story behind this groundbreaking AI model and its astonishing capabilities. A must-watch for anyone curious about the future of language technology! #AI #ChatGPT #TEDTalks"

[Chris Hodgson @chrishodds]

@NETGEAR any chance your support team can be bothered to respond to customers who pay extra for support. Same issue for 9months! Gearhead - useless

[Chris Hodgson @chrishodds]

Just watched @SunetraGupta on @BBCNews. Refreshing! Most common sense ive heard in a while.

[Chris Hodgson @chrishodds]

Register for extended warranty? Dont bother @SamsungUK will just deny they received it when your washer dies 4.5 years in to a 5 year cover

[Chris Hodgson @chrishodds]

@EastMidRailway So that’s a no then 😂

[Chris Hodgson @chrishodds]

Feeling a bit confused. @EastMidRailway have managed to put their prices up and rewarded its customers with trains for the 80’s #liverpooltoNorwitch #ancient

[Chris Hodgson @chrishodds]

@EastMidRailway Ok great. In the meantime can we have the half decent train we had last year back. Bit ironic to put the fairs up and swap the trains out for older ones at the same time