C

[C @christab2104]

@NetworkRailWssx @SW_Help You’re an absolute disgrace x

[C @christab2104]

@SW_Help Could you let me know when this might be expected into Basingstoke pls

[C @christab2104]

@SW_Help when is the next fast train to Basingstoke please?

[C @christab2104]

@SW_Help He’s moving now, thank you so much I appreciate you’ve had a tough night

[C @christab2104]

@SW_Help Could you find out? He needs to get back to see someone in hospital?! Why isn’t it moving?

[C @christab2104]

@SW_Help He’s on that and it’s not moving, will it move? What’s it ETA please

[C @christab2104]

@SW_Help Amazing thank you. He’s on it. I know how difficult days like this are for you and I really appreciate you ❤️

[C @christab2104]

@SW_Help hi, is the 17.35 wloo to Poole actually going or just incorrect on the website

[C @christab2104]

@SW_Help It now says the 14 is 18.00? To Portsmouth harbour

[C @christab2104]

@SW_Help Thank you. It’s our anniversary dinner 😭

[C @christab2104]

@SW_Help The 53 is showing as the only next option to Basingstoke on the board so pls confirm 35, platform and stops at Basingstoke

[C @christab2104]

@SW_Help Thanks GG. Which platform pls?

[C @christab2104]

@SW_Help And she was not updated when the train was on the move. Backwards 😂

[C @christab2104]

@SW_Help my other half is stuck on the 1135 London Wloo to Weymouth trying to get to Basingstoke. When will it start moving please? We have tickets to an event and every train you put on is always broken or delayed! Limited updates by staff too. Shambles

[C @christab2104]

@TomJone04636020 @SW_Help I think the help people do, not their fault. @SW_Help we are looking at a class action. Do you want to join it for your own emotional distress

[C @christab2104]

@SW_Help Thanks. If it is, can you let them off and I will collect him?

[C @christab2104]

@TomJone04636020 @SW_Help Because they likely don’t know. They just pick from a made up list and lie until someone makes a decision. Absolutely incompetent from the top down.

[C @christab2104]

@SW_Help Also are you providing free water etc to the people stuck on the train expecting to be off by now? Every. Single. Day a problem.

[C @christab2104]

@SW_Help Shortly from SWR in my far too frequent experience could mean 3 hours so it would be helpful to confirm.