Chris.Dime

Visual Production Manager @asbindia, Photographer @nyip, Cinematographer #filmmaking, Creative Artist

[Chris.Dime @christopher90xt]

Here are some more details.. bird poop under the chair, random stapler and bad finishing on the product. All recliners had the same issue. So much for premium luxe recliner by @TheSleepCo_

[Chris.Dime @christopher90xt]

@TheSleepCo_ FOUR Rotational Lux Recliners, and ALL FOUR had manufacturing defects.
@jagograhakjago
@consaff
Four recliners. Four manufacturing defects. Over a month of replacements, deliveries, pickups and follow-ups. I eventually received my refund, but there was no meaningful ownership or compensation for the time, expenses and mental stress caused. Sharing this so consumers know what my experience was.. A refund returns my money. It does NOT return my time, expenses or peace of mind. Sharing this so customers know what they may be dealing with before buying from @TheSleepCo_ .

[Chris.Dime @christopher90xt]

Dear Pratik,

Thank you for getting back to me and for escalating the matter.

I appreciate the apology and the acknowledgement of my feedback. However, I would like to clarify that my concern is not simply about being “let down with the service rendered.”

This was a food safety and hygiene incident. I found an extremely long strand of what appeared to be human hair embedded within the tortilla of the food I received from Harvest Salad Co. I have photographic evidence of this, along with the complete order documentation.

I had already reported this to the restaurant and spoke directly with the manager, Vipul. I subsequently reported it to Swiggy as well. After all of this, I received only a partial refund of ₹275 and was initially informed that there was nothing further Swiggy could do.

I therefore need clarity on the following:

Has Swiggy formally escalated this incident to Harvest Salad Co. for investigation?
What action has been taken with the restaurant regarding this food-safety complaint?
Has the restaurant provided Swiggy with an explanation regarding how the foreign material could have ended up inside the tortilla?
Why was only ₹275 refunded against an order value of ₹974?
Will Swiggy reconsider the remaining refund and provide an appropriate resolution for the incident?

I appreciate your statement that the feedback will help prevent similar incidents in the future, but I would also like to understand what has actually been done in response to this particular incident.

I am not looking for a generic apology. I am asking for a documented response and appropriate resolution to a food-safety complaint.

I would appreciate your response to the above points before I consider escalating the matter further through the appropriate food-safety and consumer grievance channels.

Regards,
Christopher Dsouza
Order #248106583153499

[Chris.Dime @christopher90xt]

@harvestsaladco @Swiggy @Tukaram_IndIAS Found a long strand of hair embedded in my food from Harvest Salad Co., IC Colony, Mumbai. Reported it with photos. Swiggy refunded only ₹275 and said they can’t do anything further. Harvest hasn’t responded. @Tukaram_IndIAS pls help

[Swiggy Cares @SwiggyCares]

@christopher90xt @HarvestSaladCo @Swiggy @Tukaram_IndIAS @christopher90xt Hi Chris, we realize this is upsetting for you and that’s not the standard we aim to uphold. Please allow us sometime while we’re checking into this and, will follow up with you shortly.

^Prakyath

[Swiggy Cares @SwiggyCares]

@christopher90xt @HarvestSaladCo @Swiggy @Tukaram_IndIAS @christopher90xt Thank you for your patience. Our team has contacted you via email with an update. If you require any additional assistance, please respond to the same email.

^Prakyath

[Chris.Dime @christopher90xt]

@Swiggy @Tukaram_IndIAS

Dear Pratik,

Thank you for getting back to me and for escalating the matter.

I appreciate the apology and the acknowledgement of my feedback. However, I would like to clarify that my concern is not simply about being “let down with the service rendered.”

This was a food safety and hygiene incident. I found an extremely long strand of what appeared to be human hair embedded within the tortilla of the food I received from Harvest Salad Co. I have photographic evidence of this, along with the complete order documentation.

I had already reported this to the restaurant and spoke directly with the manager, Vipul. I subsequently reported it to Swiggy as well. After all of this, I received only a partial refund of ₹275 and was initially informed that there was nothing further Swiggy could do.

I therefore need clarity on the following:

1. Has Swiggy formally escalated this incident to Harvest Salad Co. for investigation?
2. What action has been taken with the restaurant regarding this food-safety complaint?
3. Has the restaurant provided Swiggy with an explanation regarding how the foreign material could have ended up inside the tortilla?
4. Why was only ₹275 refunded against an order value of ₹974?
5. Will Swiggy reconsider the remaining refund and provide an appropriate resolution for the incident?

I appreciate your statement that the feedback will help prevent similar incidents in the future, but I would also like to understand what has actually been done in response to this particular incident.

I am not looking for a generic apology. I am asking for a documented response and appropriate resolution to a food-safety complaint.

I would appreciate your response to the above points before I consider escalating the matter further through the appropriate food-safety and consumer grievance channels.

Regards,
Christopher Dsouza
Order #248106583153499

[Paradex @paradex]

the red flags we saw with FTX

[Paradex @paradex]

$1 TRILLION in lifetime volume on @tradeparadigm 🔥

[Paradex @paradex]

we have officially banned @MennoovVv from the office

[Chris.Dime @christopher90xt]

@Paradex_Eco Paradexio

[Ms. Neid @msneidmusic]

#NewProfilePic all thanks to @christopher90xt! #headshots #musiced #banddirector #photography

[OKX Wallet @wallet]

Check out the exclusive #OKX x @OneKeyHQ wallet NFT campaign!

Redeem the NFT for a special 10% off on OneKey's product in 2024.

Hurry, our co-branded wallet is selling fast at a 30% off discount! 👇
https://t.co/BKQ2GvhAyP

[Chris.Dime @christopher90xt]

I have a call recording of the conversation also but that will not help stop them.

[Chris.Dime @christopher90xt]

@PhonePe
@PhonePeSupport
@UPI_NPCI
@NPCI_NPCI @CPMumbaiPolice @Cyberdost
Beware of any Cashback scams. Be Smart and Stay alert, nothing comes for free. You will be the product of their scam business. They will guide you on how to send them money in the form of cash back.

[The American School of Bombay @ASBIndia]

Wishing our extended #ASBIndia community a colourful and joyous #Holi, a Hindu festival celebrating the arrival of spring. The legend of Holika and Prahlad signifies the triumph of good over evil and today we smear color to spread love and happiness.

#BoundlessAtASB

[Brandon Barron @MrBarronLearns]

🇮🇳 Holi is a celebration of a new season and new life. Take time today to celebrate the vibrancy and resilience of life in all its forms. If you’re looking for positive energy, look no further than the @ASBIndia MS! Here’s a glimpse at part of our Holi celebrations. #HappyHoli

[Ms. Neid @msneidmusic]

Learning about @Ableton Push in #asbms Student Choice today! #musictech #musiced #asbindia

[Alexandra Gustad @alexgustad]

Thanks to @WIDA_UW for featuring the work at @ASBIndia as we strive for greater inclusive practices for multilingual learners.