Bora Lee

mac and cheese aficionado by night, ChurnZero Team Lead of Customer Success Operations by day.

You can also find me at:

[Bora Lee @churnzero_bora]

Check out the recap of our EMEA vRYG!

They discussed drawing a line (internally and externally) between Customer Success and Support & encouraging value-based selling (making Customer Success Managers comfortable driving upsells).

https://t.co/ywC2DbqSNa

[Bora Lee @churnzero_bora]

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way?

Learn more about it from this on-demand webinar: https://t.co/LpS0abAFEl

[Bora Lee @churnzero_bora]

Trying to learn more about CS metrics and what they mean?

Check out this article to help you get clarity around Net Revenue Retention and Gross Revenue Retention: https://t.co/IcumyQUyxe

[Bora Lee @churnzero_bora]

Are you in hiring mode? Here are 20 Customer Success Interview Questions to Ask CSM Candidates: https://t.co/AVdKRSIfEv https://t.co/9rBTk5WN6k

[Bora Lee @churnzero_bora]

Launching a training program can be hard. Check out my thoughts in getting the ChurnZero Academy up and running: https://t.co/gfUvfbRgEc

[Bora Lee @churnzero_bora]

Great easy to understand article about Customer Success maturity through three phases: Build, Operationalize, and Transform. It discusses the key focus areas, known pitfalls, and warning signs for each phase.

Check it out here: https://t.co/P0kOWedD5X

[Bora Lee @churnzero_bora]

I am a firm believer that word of mouth and referrals are the best way to build a strong and happy customer base. In this day and age, why do you think CS should care about review sites?

Learn more here: https://t.co/AxyJwiDgGw https://t.co/lUqnNexAJt

[Bora Lee @churnzero_bora]

CS is fueled by customer interaction. Working with people & building relationships brings us joy and satisfaction – but also stress when navigating difficult conversations or personalities. Learn how to effectively cope with stress in this webinar: https://t.co/EkZXXFLPDX

[Bora Lee @churnzero_bora]

If you like a good infographic as much as I do, then check out this round up of the 5 best CS infographics: https://t.co/KoOPZgAwWJ

[Bora Lee @churnzero_bora]

Having difficulty driving value in your customer conversations? Here is a fantastic infographic that can help you to make a change: https://t.co/78RXMuUHZr

[Bora Lee @churnzero_bora]

4 lessons about Churn. One from our very own, Chase Tinkham. Get back to basics!

https://t.co/BEmfv3CZGt

[Bora Lee @churnzero_bora]

Learn what our investors had to say about the role of Customer Success.

Check out the article here: https://t.co/hpIG9hE34U

[Bora Lee @churnzero_bora]

Register for this webinar with ChurnZero and Higher Logic as we walk you through our new Customer Success maturity model. Get a better understanding if you’re lagging behind or leading the way – and learn how to accelerate the success of your org!
https://t.co/gLvKPCujkc

[Bora Lee @churnzero_bora]

Join me as I host a vRYG all about all this CS Operations!

Register to attend tomorrow: https://t.co/Ol5Fer6fIr

[Bora Lee @churnzero_bora]

Adding a new platform into your technology stack is not always an easy thing. To start your Customer Success software implementation off on the right foot, our Implementation Team Lead put together a readiness checklist.

Have a look here: https://t.co/VUIl2xNhoS

[Bora Lee @churnzero_bora]

Feedback is a critical part of working with customers. Here is a step-by-step guide to establishing a Customer Success-driven feedback loop: https://t.co/C6eQGAyNjF

[Bora Lee @churnzero_bora]

Heard about ChurnZero but not sure what we do? Check out this short video to find out more: https://t.co/9zVZuCTi6G

[Bora Lee @churnzero_bora]

This week's ChurnZero Tip - Setting Goals to Evaluate Effectiveness of Your Plays

Learn more here: https://t.co/E8l6FfO55j https://t.co/IpvFyNuw2L

[Bora Lee @churnzero_bora]

Aside from threatening our sense of control, certainty, normalcy, competency, and ego – to name a few of humanity’s favorite things – we resist change because it also creates more work.

Learn ways to help navigate change here: https://t.co/AIbW3xFO8p

[Bora Lee @churnzero_bora]

To solve customer churn, you need to attack it at its source.

Learn what the main causes of churn are and some examples on how to manage them here:
https://t.co/3WOjKJPRth