@traceyB1744906@studio_co_uk Aw they told me they couldn't find my account either and sent me to the "credit" team several times who told me I was not a credit customer all the while I'm pulling my hair out they're awful I will never shop with them again
@traceyB1744906@studio_co_uk They didn't refund me for 4 weeks so don't be holding your breath and they said it can take up to 2 weeks for the money to hit my account absolutely shocking service