Cindy Murray-Smith

[Cindy Murray-Smith @CindyMurraySmit]

@Tesco how do I check on a delivery? There is no update on the website. It was booked 11-12. Got a text to say would be delivered by 1.

[Cindy Murray-Smith @CindyMurraySmit]

@CazooHelp I bought a Ford Focus 2017 plate from you three years ago. Now has 51,000 miles and is a non runner. Local garage pointed out there is a known fault with these cars. As I bought it from you on finance, I am reaching out to you on the advice of the finance company.

[Cindy Murray-Smith @CindyMurraySmit]

@Ford I have a Ford Focus Ecoboost 51,000 miles. Misfires. Garage said it’s a known fault. Engine needs replacing. I bought from Cazoo. Regularly serviced. I can see online that this is a known fauot and you have repaired/ replaced engines in the past?

[Cindy Murray-Smith @CindyMurraySmit]

@AppleSupport

[Cindy Murray-Smith @CindyMurraySmit]

@Apple can you help? I have a giftcard for £200 and the receipt from Tesco. I tried to use it online but the security strip has damaged/ removed part of the number so it won’t scan. The Apple store say take it back to Tesco. Tesco say it’s not their problem.

[Cindy Murray-Smith @CindyMurraySmit]

@evanshalshawuk I bought a car from Wrexham. Promised full service history, manual and charged £20 for fuel. Didn’t get any of them. Have chased and been promised. Can you assist?

[Cindy Murray-Smith @CindyMurraySmit]

@SeatfrogHelp how do i get a refund for a cancelled train- for my first class upgrade.

[Cindy Murray-Smith @CindyMurraySmit]

@SeatfrogHelp my upgraded train was cancelled. I’ve had a few attempts at submitting your refund form but the submit button doesn’t respond. Can you help please ?

[Cindy Murray-Smith @CindyMurraySmit]

@drivalia use a different company. Alternatively, expect lots of errors and charges and that they will be reluctant to respond. I think their systems seem to be the problem. I’ll not use them again.

[Cindy Murray-Smith @CindyMurraySmit]

@drivalia just had a call to say I should link my bank account to Lemfi to get a refund of £179.24. My bank didn’t think it a good idea. Can you advise? Is this legitimate? Why not just refund onto the card I paid with - you clearly have those details as you whisked away £75.24

[Cindy Murray-Smith @CindyMurraySmit]

@CaseClaimHQ I have sent this information many times. If I do not receive a refund by Friday 12th December, I will be issuing a civil claim. That will incur you an extra cost of £200. Please regard this as my letter before action.

[Cindy Murray-Smith @CindyMurraySmit]

@drivalia you over charged me £75. You’ve acknowledged the error. I’ve been chasing this for five weeks. No sign of a payment. Calling customer services. Call ends as soon as dial number. Any suggestions ?

[Cindy Murray-Smith @CindyMurraySmit]

@AllisonPearson But only 40% over that amount. You’d rather big families don’t get extra child benefit ?

[Cindy Murray-Smith @CindyMurraySmit]

@drivalia can you help ? You have charged me £76 for extra fuel. You’ve sent me the booking form which is wrong : the mileage is wrong ( twice as, you’ve added two weeks to my booking , the fuel tank record is wrong. I hired with half a tank. Returned with over half a tank.

[Cindy Murray-Smith @CindyMurraySmit]

@drivalia I have a hire car. The petrol cap is broken. Toyota Yaris. The lever in the floor doesn’t open the cap but can hear it clicking and trying to engage . Any advice ? I need to refuel and get to work tomorrow

[Cindy Murray-Smith @CindyMurraySmit]

@DrivaliaH80979 I have a car hired from Maidstone Kent. Due to be returned Saturday. Am I ok to return Saturday evening ? If so, where do I leave the key? Also is it possible to extend the hire until Sunday ? Manage my booking not working. Thanks

[Cindy Murray-Smith @CindyMurraySmit]

@GWRHelp All done

[Cindy Murray-Smith @CindyMurraySmit]

@GWRHelp I put in a delay repay claim for my train that was cancelled. You emailed to say it was Cross Country. Now, Cross Country have emailed to say it was GWR🤦��♀️a Sunday train from WSM to Paddington at 11.45. Any suggestions ?

[Cindy Murray-Smith @CindyMurraySmit]

@Se_Railway Tried again - ���unknown error’ after captcha when try to submit

[Cindy Murray-Smith @CindyMurraySmit]

@Se_Railway every time I try to claim for train delay I get an error message. Can you help ?

[Cindy Murray-Smith @CindyMurraySmit]

@Se_Railway Something like ‘there’s been an error retry’ and retrying gives the same message.