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@airtelindia@Airtel_Presence THIS IS NOW A FORMAL CONSUMER GRIEVANCE.
I reported the SAME issue yesterday at around 10 PM. Your customer-care executive explicitly told me it would be resolved within 4 HOURS.
It wasn't.
Today, when I asked again for a resolution timeline, I was told there is “NO DEFINITE TIMELINE.”
So first Airtel gives a 4-hour resolution commitment, fails to meet it, and then says there is no definite timeline? This is not an acceptable way to handle a consumer complaint.
My device continues to show 5G, while my 4G data is being consumed. Once my 4G quota is exhausted, the advertised Unlimited 5G also stops working.
I have already lost 2 GB of data because of this issue.
I therefore demand:
1️⃣ Restoration of 2 GB data immediately
2️⃣ A written/technical explanation for the 4G data deduction while 5G is displayed
3️⃣ A definite resolution timeline
4️⃣ Permanent rectification of the underlying network/service issue
I have retained screenshots, screen recordings, usage evidence and the customer-care voice recording in which the above statements were made.
If this remains unresolved, I will escalate through Airtel's prescribed grievance-redressal mechanism and, where appropriate, pursue the matter before the competent consumer grievance forum.
I will specifically place on record the issues of:
• Potential deficiency in service
• Potential misleading representation/advertising of the “Unlimited 5G” benefit
• Incorrect/unauthorised consumption of my 4G data, if confirmed
• Failure to provide an effective and timely grievance resolution
URGENT: I want my 2 GB data restored within the next 2 hours, i.e. by 9:00 AM. I need this data for my regular internet usage and cannot keep waiting indefinitely for an unresolved technical issue. If the data is not restored within this timeframe, I will proceed with a consumer complaint regarding the alleged deficiency in service and misleading representation of the advertised 5G service, along with the evidence I have collected.@Airtel_Presence@airtelindia
R I am not asking for another automated response saying “our concerned team is working on it.”
I am asking for an actual resolution and restoration of the data consumed because of this issue.
@TRAI@DoT_India
Yesterday: “Resolved within 4 hours.”
Today: “No definite timeline.”
Tomorrow: “Our team is working on it.” 🤡
At this point, the only thing that appears to be truly unlimited is the waiting time.
Airtel — either fix the service or provide a proper explanation and remedy.
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This reel has every joke from the episode
>The unemployed guest's reply was absolute gold
>First time seeing Sourav bhai this calm and composed
>Sood's humor was too good
🎥 India's Got Latent Season 2 Bonus Episode 2
🍿 Full Original Episode Download 🔗
➦ First Sign-up On Terabox Then Watch Full Webseries.....🔥
📥 :- https://t.co/EheOdk8etf
🎥 India's Got Latent Season 2 Bonus Episode 2
🍿 Full Original Episode Download 🔗
➦ First Sign-up On Terabox Then Watch Full Webseries.....🔥
📥 :- https://t.co/EheOdk8etf
🎥 India's Got Latent Season 2 Bonus Episode 2
🍿 Full Original Episode Download 🔗
➦ First Sign-up On Terabox Then Watch Full Webseries.....🔥
📥 :- https://t.co/EheOdk8etf
🎥 India's Got Latent Season 2 Bonus Episode 2
🍿 Full Original Episode Download 🔗
➦ First Sign-up On Terabox Then Watch Full Webseries.....🔥
📥 :- https://t.co/EheOdk8etf
A couple who arrived at Lohagarh Fort for a visit ended up creating an unforgettable moment ♥️😂
The husband was standing at the edge of the fort, going LIVE on Facebook, but the wife's eyes were only on her husband! ♥️😂
As soon as the husband stepped a little forward, the wife immediately pulled him back toward her. ♥️😂
The husband was busy with the LIVE, and the wife's duty was—"Come back first, then do the LIVE!"♥️😂
Seeing this adorable style of the husband and wife, people burst into laughter and their hearts filled with joy too.♥️😂
@airtelindia@Airtel_Presence So apparently “Unlimited 5G” now means unlimited patience while Airtel ignores you. 😂
My previous issue got resolved, and congratulations—you’ve unlocked DLC Problem #2: phone shows 5G, 4G data gets consumed, then my usable speed drops to ~200 KB/s while speed tests magically show 40+ MB/s.
And the moment I use hotspot on my laptop, my “unlimited 5G” experience apparently turns into “limited 4G data: any% speedrun.” 🤡
One week ago everything worked perfectly. Now the network behaves like it has a monthly quota of functioning properly.
Customer care? Robot.
Actual support? Missing.
5G icon? Present.
5G experience? 404 NOT FOUND.
@airtelindia If this is what you call Unlimited 5G, then please explain what exactly is unlimited—the advertisement, the excuses, or my waiting time for a human to actually respond?
@TRAI@DoT_India please take note. I will escalate this through the appropriate consumer grievance channel if Airtel continues ignoring the issue.
Airtel, stop sending automated replies and actually investigate my connection. I want a proper technical explanation for why my 4G quota is being consumed while I'm on 5G and why actual usable speed is nowhere near the speed being reported.
@airtelindia — your 5G is apparently unlimited. Your customer support is limited to zero. 🤡