@UseLemfi I have repeatedly asked for:
• Recall reference number
• Payment partner details
• Proof of transmission
None have been provided.
This level of communication is unacceptable for a fraud case.
Also, the numerous emails I have sent on this issue is disheartening
@UseLemfi Despite multiple assurances, no verifiable proof of a recall request has been provided.
Zenith Bank confirms no recall received — only a status inquiry, which can not return funds.
This delay is putting recovery at risk.
Complaint filed with the financial regulation.
@UseLemfi I have repeatedly asked LemFi to provide proof of a formal recall request or payment partner reference, but none has been provided.
Zenith Bank has confirmed that a proper recall request is required to return the funds.
This needs urgent escalation.
Reported a fraudulent transaction to @UseLemfi within hours.
Funds are still on hold at Zenith Bank.
LemFi claims a recall request was sent, but the receiving bank confirms no such request has been received — only a status inquiry.
This delay is putting recovery at risk.