@boghoman@Mabharangizha Yh ma ISPs home subscribers havana basa nawo...one platinum client inogona ichibhadhara 50K per month saka zvekuti pane client yati yakusiya service yaanga achibhadhara $80 per month havanei nazvo...they can survive nema high value clients iwayo chete chero vamwe vese mukasiya😅
@boghoman@Mabharangizha The thing is ma clients ane time and resources to pursue these cases vanotobhadharawo mari dzakawanda...a home user paying $50 anozongoita give up because usually anenge asina severe inconvenience caused as compared lets say to an embassy
@boghoman@Mabharangizha The forms differ from company to company, and every package has a different SLA...I'm not condoning ISPs giving shitty service, but I have seen this for the longest time vanhu vachienda ku potraz, consumer council etc😅😅
@boghoman@Mabharangizha I have worked in ISPs the whole of my career, dealing with platinum clients like RBZ, CBZ, Stanbic, embassies, https://t.co/aPRDkEi7yS's very difficult for a home subscriber to win these cases😅.ISPs provide service and support according to SLA and that SLA is dependent on how..
@boghoman@Mabharangizha The thing is bank rikakubira chero $1 itori mhosva but home internet yako ikaita day iri offline haisi mhosva because SLA yako inoti fault is resolved within 24-48hrs so chero mukaita million hazvina basa..zvakangofana nekupopota kuti chingwa chirikuita dollar😅
@boghoman@Mabharangizha Yes unogona kutoita week uri offline eg if a single fiber inouya kumba kwako ikaita fault, and there is need for thrust boring nepasi pe road and the ISP is delayed kuwana approval ku council muma forms auno saina zvirimo futi😅😅
@boghoman@Mabharangizha There are a lot of things that protect these ISPs that you just sign usina kumboverenga. That's why corporates, banks etc pay thousands for internet so that they get a Platinum SLA and are attended to within a few hours, and ISPs will adhere to that because of the SLA
@boghoman@Mabharangizha In ISPs, there are certain faults that they can't tell u in advance eg fiber breaks etc, they are by accident paunotenga zvinenge zvitoripo pama forms that you sign with ERT usually 24-48hrs...so even if you lose 1mil USD and they resolve that fault within ETR, U cant do anything