CISAS

CISAS is an Ofcom approved and regulated independent adjudication service for the communications and internet services industry

[CISAS @CISASUK]

@stewartabel73 @virginmedia Hi Stewart,

If you have a query about an active or closed case with CISAS, please drop the team an email to [email protected]

Please include your case reference number.

Holly

[CISAS @CISASUK]

@finmentalkg @virginmedia Hi Kate

If you have a dispute with VM that remains unresolved after 8 weeks or they have provided their final response, you may be able to refer the complaint to CISAS. lease head onto our website for more information https://t.co/lNBOLUXzSt

[CISAS @CISASUK]

@londonflute @VodafoneUK Thanks Alexandra, apologies for the typo. The same rules apply for complaints against Vodafone.

Kind regards

Holly

[CISAS @CISASUK]

@londonflute @VodafoneUK Hi Alexandra

If you have a dispute with Virgin Media that has exceeded 8 weeks or you have received a final response from them, you may be able to refer the complaint to CISAS. Please head onto our website at https://t.co/D2KYuZiIrg for more info.

[CISAS @CISASUK]

@925Ag_rikki Hi Rikki

If you have an unresolved dispute with TalkTalk that you would like to refer to us, please head on to our website at https://t.co/D2KYuZiIrg then click on our 'complain now' button. ^H

[CISAS @CISASUK]

@NarryT2016 Hi Narendra

If you have had an adjudicator's decision on this case, the adjudicator will set out their reasons and findings as to how they have come to their conclusion. If anything is unclear or confusing, please drop us an email to [email protected] along with your case #.

[CISAS @CISASUK]

@helenwelburn @virginmedia Hi Helen

I'm sorry to hear that - if you send us a private message with your case number and email address enclosed I will look into that right away for you.

Kind regards

Holly

[CISAS @CISASUK]

@helenwelburn @virginmedia Hi Helen

Thank you for your Tweet. Please send us an email to [email protected] along with your case number so that we can look into this matter further.

Kind regards

Holly

[CISAS @CISASUK]

@Flamezor Hi Dyndre

Thank you for your Tweet. Unfortunately CISAS does not deal with disputes with Community Fibre. However, you can refer your complaint to the Ombudsman Services: Communications. You can do so by visiting their website at https://t.co/Vj6Nvcr4lo

Kind regards

Holly

[CISAS @CISASUK]

@PsyduckWild Hi there

Thank you for your Tweet. Any concerns you have with our staff can be raised with the team manager at [email protected]

Kind regards

Holly

[CISAS @CISASUK]

@PsyduckWild Hi there

Thank you for your tweet. In order to raise the matter with CISAS, please visit our website here https://t.co/nRUd2aNB8S and click 'complain now'.

Please ensure you have complained to the provider first.

Kind regards

Holly

[CISAS @CISASUK]

@amycc74 @VirginMediaCorp @virginmedia Hi there,

You may wish to put your complaint in writing to the provider. Any relevant email and postal addresses can be found on their published Complaints Code of Practice here https://t.co/61EAM6QW17

Kind regards

Holly

[CISAS @CISASUK]

@mosajad @virginmedia Dear Mohammed

Thanks for this. You can refer to our website for more information on how to raise a formal complaint with us about your provider https://t.co/iyKVAMVcdo

Kind regards

Holly

[CISAS @CISASUK]

@hzlrbbt Hi Chris,

When you get to the compensation page, under list of claims to the right you will see an 'add' button. Click that the add a claim. Once done, click 'continue' and it will take you back to the claim page where you can add another and so on.

Holly

[CISAS @CISASUK]

@daveymac1975 Hi David,

This may be something we can assist you with.

You can find more information on what steps to take on our website at https://t.co/iyKVAMVcdo

Kind regards

Holly

[CISAS @CISASUK]

@Pontemiller Dear Nick

Thanks for this. Unfortunately we cannot provide legal advice. You can refer to our website for more information on how to raise a formal complaint with us about your provider https://t.co/nRUd2aNB8S

Kind regards

Holly

[CISAS @CISASUK]

@kabee18 Hi Kerri

Unfortunately I can't send you a private message. Can you please message us and I will respond?

Kind regards

Holly

[CISAS @CISASUK]

@kabee18 Hi Kerri

No problem, I will check this now.

Please avoid putting the private case details on the public Twitter feed. I will message you privately the reason as to why this case has been closed.

Kind regards

Holly

[CISAS @CISASUK]

@shamreid Hi Sham

I'm very sorry to hear that and we will of course look into this by way of a formal complaint. You can find the complaints procedure and form here https://t.co/uUcv73p0fg

Just scroll down to 'complaints about CEDR'

Kind regards

Holly