@robith Nice one Rob. Found anxieties and fears can build as I get older so good to challenge them when possible.
Incedentally "so salty it was impossible to sink" is a great line to use vs bitter opposition fans.
An important and well made set of points. Thanks to George for highlighting this and not being placated.
After my dad's death my mum struggled to get free of @EE 's shackles (process, scripts, automation etc).
Companies like this need to do so much better.
I did not approve this dismal excuse for an apology before you published it. I do not accept it.
Here's why.
1. THESE WERE NOT ERRORS. The flood of similar reports from other customers suggest to me that the treatment my family suffered was not a mistake, but a policy. ๐งต