CKay

Happiness is when what you think, what you say and what you do are in harmony :)

[CKay @CKieha]

@LOOP_KE I like your service though getting through to customer care is always a nightmare. I haven’t been getting transactions messages since yesterday, I’m not able to share POPs with vendors, please assist ASAP.

[CKay @CKieha]

@FaibaJTL I had already shared ages ago!!! Send the team to act on the cut already 73619

[CKay @CKieha]

@FaibaJTL 🚮🚮🚮 customer care, poor response, Do Better!!! Or come for your router, smh!

[CKay @CKieha]

@FaibaJTL @njerry_werry don’t bother switching to JTL. Their customer service is mediocre!! It’s been 3 days without internet now!! No communication, no bundles plus you can’t reach their customer care 🚮🚮@FaibaJTL smh! Fanyeni kenye mnataka!! 🗑️

[CKay @CKieha]

@FaibaJTL @FaibaJTL why ask for my details if you were not going to respond???

[CKay @CKieha]

@FaibaJTL @FaibaJTL why ask for my details if you were not going to respond???

[CKay @CKieha]

@FaibaJTL we’ve had a Faiba cut in our area since yesterday the router is blinking red. I reported yesterday and I haven’t heard back since. It’s also difficult getting through to your customer care. Kindly assist ASAP.

[CKay @CKieha]

@FaibaJTL YOU GUYS ARE NOT SERIOUS!! 2 days without internet!!! No explanation, no follow up, bad customer service, no interim bundles, what is this? Someone asked for my account details and then they vanished!! Do better please!

[CKay @CKieha]

@FaibaJTL Sent via DM. Kindly assist

[CKay @CKieha]

@Safaricom_Care @Safaricom_Care that’s not sufficient

[CKay @CKieha]

@Safaricom_Care I bought airtime yesterday morning and it’s yet to reflect. Kindly assist or reverse the transaction.

An airtime purchase of KES.250.00 from your LOOP account has been completed on 21/11/2025 10:22AM. LOOP ref NHL7D2TBKE7H

[CKay @CKieha]

@Safaricom_Care @Safaricom_Care Check dm

[CKay @CKieha]

@Safaricom_Care @Safaricom_Care I’m not registered on mpesa. I only use Loop! I’d like the funds refund there. I’m happy to share the paybill for deposit. Alternatively , mpesa to the number that was meant to receive the airtime.

[CKay @CKieha]

@Safaricom_Care This con - 0740371471 just called me on WhatsApp trying to assist. I just want my airtime to reflect . Sina story mingi.

[CKay @CKieha]

@Safaricom_Care @Safaricom_Care this is what I need, the funds left loop into safaricom for airtime, where is the airtime????!!!!

[CKay @CKieha]

@Safaricom_Care @Safaricom_Care why can’t you just confirm why the airtime hasn’t reflected? @LOOP_KE released the funds from their bank but the funds were never translated into airtime for me. I

[CKay @CKieha]

@Safaricom_Care @Safaricom_Care @LOOP_KE please find a solution to this. It feels like you are bouncing me around. Fix it!
Hi Ckay, thank you for your patience. We confirm that the transaction was completed successfully on our end. Please reach out to Safaricom for further assistance. ^BM

[CKay @CKieha]

@Safaricom_Care kindly remit this airtime purchase. An airtime purchase of KES.250.00 from your LOOP account has been completed on 21/11/2025 10:22AM. LOOP ref NHL7D2TBKE7H

[CKay @CKieha]

@LOOP_KE what’s the delay?? I bought airtime yesterday morning and upto now I haven’t received anything.

[CKay @CKieha]

@LOOP_KE I bought safaricom airtime and it’s yet to reflect. Kindly assist ASAP
An airtime purchase of KES.250.00 from your LOOP account has been completed on 21/11/2025 10:22AM. LOOP ref NHL7D2TBKE7H